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Asked by mikejbam in DSL Lines / Cable Internet, Broadband Internet, Windows Vista
We have recently converted around 1500 internet subscribers from DHCP to PPPoE for IP assignment on our DSL network. It has gone pretty well, but I have one user with an interesting problem.
He has trouble logging in to MSN messenger, and MSN.com will not load.
Microsoft.com is very slow to load.
Cnet.com would not load.
Every other website we could think of works fine.
He claims it is a brand new computer. Our "after hours" support service had him remove Norton Internet Security and temp. disable the Vista firewall. This seemed to have no effect.
My first thought was it looked like an MTU issue. We'll sometimes see this with old Linksys routers that don't have an MTU adjustment or don't handle the MTU adjustment properly. Are there any tools available for Windows Vista that will "reset" his tcp/ip stack back to normal if he has tinkered with it?
Any other ideas?
Thanks in advance.
20091118-EE-VQP-93 / EE_QW_2_20070628
