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08.04.2008 at 11:43AM PDT, ID: 23620006
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7.2

With DSL Modem, Switch, Server 2003 configuration, users cannot access internet

Asked by tarjacsah in DSL Lines / Cable Internet, SBS Small Business Server, Network Switches & Hubs

Tags: ,

Scenario:
System is working fine and all users can access internet and then
Verizon's DSL service goes down.  After DSL service is restored, cannot get internet service on workstations.  I connect a single workstation directly to the modem and this workstation can get internet access.  I confirm that the modem's settings are ok (bridged, DHCP disabled).  Still, cannot get internet access to workstations.  THEN, for no apparent reason (after 1.5 hours of resetting modem and confirming settings) internet service to all workstations is restored.  Verizon tech support says that the problem is not with the modem (since a directly connected workstation can get access to the internet) but may be with the server or the switch.  For example, he suggested that when this situation happens that I should try restarting DHCP on the server or resetting the switch.  System is currently in this state, so any ideas would be appreciated.

Setup: Westell DSL Modem/Router (327W), Dell Switch, Dell Server (SBS Windows 2003), 12 workstations.
Westell is set to Bridge Mode, with DHCP disabled
DHCP enabled on Server

tarjacsah

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[+][-]08.04.2008 at 10:43PM PDT, ID: 22158400

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About this solution

Zones: DSL Lines / Cable Internet, SBS Small Business Server, Network Switches & Hubs
Tags: Westell, Dell, Westell DSL Modem, Dell Switch, Dell Server
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Solution Provided By: TechSoEasy
Participating Experts: 2
Solution Grade: A
 
 
[+][-]08.17.2008 at 04:22PM PDT, ID: 22248590

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