Question

Download stops in the middle

Asked by: Handersson75

Hi Expert

Our company got issue in download, the speed drops from 800 to 0 then stop at 0 for a long time in any web download, i first thought it was problem in switch, so i connect the network cable into another computer and check the download there, it turn out working very fine...

At this point i know its my computer problem, so i did a spyware scan and found nothing. I also tried reinstall the driver of the network card. didnt work well there too. So i did a netsh to reset. didnt work as well, and im stuck in here, anyone know any solution?

We got our own AD and im domain admin.
B regard

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Asked On
2008-12-19 at 04:03:23ID23998202
Tags

Windows XP SP3

,

Download

Topics

DSL Lines / Cable Internet

,

Networking Cables

,

Networking Security Vulnerabilities

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Answers

 

by: RQuadlingPosted on 2008-12-19 at 04:07:50ID: 23211690

How long before the download fails?

Is this downloading from ANY site?

Try out WireShark to watch the traffic and see if anything untoward happens at the point of failure (http://www.wireshark.org/)

 

by: Handersson75Posted on 2008-12-19 at 04:16:21ID: 23211731

download fail in 20% - 30% depend on how big and how long time it goes.
Its downloading from ANY site.
Tried wireshark, i got:
But didnt know where to check... it seems fine. I got some TCP duplicate ack that marked as black..

 

by: Handersson75Posted on 2008-12-19 at 04:17:56ID: 23211741

but then the connection is gone. never shows again... even the downloading isnt finish

 

by: RQuadlingPosted on 2008-12-19 at 04:24:58ID: 23211770

How long in time or bytes.

Is your disk full? (just imagine that is the right answer! I'll be amazed).

Also, this looks like a duplicate question to http://www.experts-exchange.com/Software/Server_Software/Web_Servers/Q_23937974.html

 

by: Handersson75Posted on 2008-12-19 at 04:26:23ID: 23211776

got 8gb left... well basicly nope.

 

by: Handersson75Posted on 2008-12-19 at 04:39:06ID: 23211849

true, but it didnt help me so i opened same question in diffirent group.

 

by: RQuadlingPosted on 2008-12-19 at 04:40:30ID: 23211861

So how long in time and how many bytes do you normally get before the line is dropped.

Do you have any sort of local proxy server running? Is this interfering in some way?

Has it ever worked? If so, what was changed?

 

by: Handersson75Posted on 2008-12-19 at 04:45:39ID: 23211896

35mb stops around 19% 20%, we got no proxy server at all. Nope for me it never worked.

 

by: Handersson75Posted on 2008-12-19 at 05:26:36ID: 23212097

now downloading stop in the 19% and speed drop to 0 but after 10mins it start again, and it drops again...

 

by: RQuadlingPosted on 2008-12-19 at 06:05:47ID: 23212325

Are you being throttled by your ISP?

Do you have a decent firewall to be able to see exactly who you are talking to?

 

by: Handersson75Posted on 2008-12-19 at 06:35:54ID: 23212529

when i did a TPtest its a tool to make fake trafic inorder to know the speed, it passthrough no problem.
You know if there is free tool to monitor the internet trafic i know the Ethereal and Wireshark, any that is better?

 

by: RQuadlingPosted on 2008-12-19 at 07:03:41ID: 23212716

So, is it only when you download using, say, Internet Explorer?

What about using other browsers or even a PHP script?

Are you downloading complex archives which are being virus scanned?

What about a different user on the same machine?

 

by: Handersson75Posted on 2008-12-19 at 07:15:42ID: 23212790

I tried IE and firefox both same problemI didnt install any antivirus in my machine. But i never tried different user. will try it now.

 

by: Darr247Posted on 2008-12-20 at 10:31:48ID: 23219152

I believe there's a download manager built into firefox to resume downloads...  if not, try one or more of these:

Free Download Manager - http://www.freedownloadmanager.org/download.htm
FlashGet - http://www.flashget.com/index_en.htm
GigaGet - http://www.gigaget.com/
ReGet - http://www.reget.com/en/
GetRight - http://getright.com/whatisit.html
GoZilla - http://www.gozilla.com/

Personally, I use GetRight... but I bought a copy of it years ago, before most of the others even existed. I have also tried Free Download Manager and it does a good job too. It actually does a better job of grabbing videos off youtube than GetRight does. It also converts them from FLV to other video types upon completion of the download if you tell it to. And it's free.  GoZilla was bought just about a year ago by the guy made GetRight, and completely rewritten, btw.

 

by: Press2EscPosted on 2008-12-21 at 15:10:48ID: 23223619

Hmm, if the downloads work on other machine, its definitely a PC issue.
Does the download problem consistently fail or is it an intermittent failure issue? Is it worse at specific times?
Are you able to ping the URL(or IP) where the download is originating
  If so, enter the following command and post your summary results...
     ping yourdnldURL.com -l 1450 -n 50

 

by: Handersson75Posted on 2008-12-22 at 01:39:09ID: 23225436

Darr thx for answering but i already know there are alot of download clients out there, this isnt very pratical to resuming it again and again.
 Press2Esc thx for the answering, i tried the ping to google with that command and it went through with 0% packets loss. Its working fine, however im kinda thinking if it could be the SP3 and SP1 in xp and vista tho. maybe something happend during the update that stops downloading...

 

by: Press2EscPosted on 2008-12-22 at 05:34:10ID: 23226251

A bit confused... I mistakenly was under the assumption that the problem was limited to 1 PC.   Perhaps, more specifics are in order.  For starters...

What is the website(s) you are having issue(s)?  If applicable, post your results from running a tracert to the url...
Is more than 1 PC experiencing the same problem?  How many total PCs are you running on the LAN?
What type of internet connection (e.g., dsl, cable, etc) do you have?
Does the download problem consistently fail or is it an intermittent failure?  
Is the download worse at specific times of  the day?

P2E

 

by: Handersson75Posted on 2008-12-22 at 06:46:18ID: 23226695

Company got 30 clients with 2 Vista rest XP, some got SP3 and him who got problem with download got SP1 Vista. The website im having problem with download is everything. well the download sometime didnt start right, stays in trying to connect and sometime connected but the speed drops to 0 kb/s and stay there for hours, happens all the time.
 

 

by: RQuadlingPosted on 2008-12-23 at 03:54:43ID: 23232854

Are all his TCP settings appropriate (DNS, Gateway, etc.)

 

by: Handersson75Posted on 2008-12-23 at 04:00:32ID: 23232894

it set to DHCP on and i checked ya its right.

 

by: Darr247Posted on 2008-12-24 at 11:53:52ID: 23241693

> The website im having problem with download is everything. well the download
> sometime didnt start right, stays in trying to connect and sometime connected
> but the speed drops to 0 kb/s and stay there for hours, happens all the time.

The problem is almost-certainly with that particular website. Someone would have checked it out and confirmed (or eliminated) that by now, but the needed information has not been forthcoming (Press2Esc directly asked what the website was in http:#a23226251).

 

by: Press2EscPosted on 2008-12-24 at 19:12:48ID: 23242537

 Sorry I'm still confused...  So, lets flip this one around a bit.   You stated, "The website im having problem with download is everything."  so does this mean that every site (e.g., google, yahoo, cnn, etc) that does NOT require you to DOWNLOAD a file works?  If so, this is a file xfer (ftp, tftp) issue.  

  Once again, what is the website(s) you are having issue, what application (browser, ftp client, etc) or command is being used when you encoiunter the trouble?

  Also, let me rephrase another one of my other earlier questions, can you download the file(s) from another PC?

P2E

 

by: Handersson75Posted on 2008-12-28 at 23:34:19ID: 23254320

Well this is problem exactly:
When i download from microsoft.com HP.com etc, the download goes from 200kb and drop down to 0kb.
I thought it was problem of switch or anything so i simply removed the network cable and connect to another computer just to try if the problem occure. the download went fine! no drop down at all, that was why i thought its computer problem, so i did a spyware scan and did a Hijackthis scan, everything seems normal... I also tried netsh log reset, also didnt help... so i tried to reinstall network card driver, still didnt help, reinstalled TCP/IP, nope still the same problem.  

 

by: NetAdminGuyPosted on 2008-12-30 at 05:38:42ID: 23262351

Have you checked the firewall or AV settings.  Often on HPs site I've found that the download is actually using FTP and our firewall  (check the windows firewall, your AV suite FW and the external FW if applicable) wasnt allowing FTP.  The timer did start and moved to about 20%...guess thats when it actually realized that nothing was happening (however, in our case we never saw the 35mb.)  

On the AV, if its a suite, check that it doesnt have an intrusion detection piece thats interfereing.  If any IDP, IPS software sees you downloading a driver, executable, etc, it may bawk and drop the connection.  

This issue sounds like some security software or setting is dropping your connection.  (Could even be as simple as am IE setting...might try downloading firefox and try the download from the same machine with it...to rule out IE settings)

 

 

by: Handersson75Posted on 2009-01-09 at 01:50:36ID: 23333997

Well the download even dropped to 0 in safe mode of Windows, i kind of suspect the network card hardware issue, however this computer is old. Any tool to check network card healthy?

 

by: Press2EscPosted on 2009-01-09 at 11:36:54ID: 23339416

is this a broadband connection (dsl or cable)?

at the command line/window, try entering - netsh windsock reset . after a couple seconds it will ask your to restart your PC.


 

by: PhyloxPosted on 2009-01-09 at 22:42:12ID: 23342590

I too am having the same issue but on a home connection in a network.  Never had this problem before, I have all windows drivers updated.

 

by: Handersson75Posted on 2009-01-11 at 23:48:10ID: 23351593

its cable, fiber 10mbit, Phylox you got winXP SP3?
The netsh command should be "winsock reset" try that now and respond later on.

 

by: Handersson75Posted on 2009-01-12 at 00:39:51ID: 23351729

Nope it didnt help, around 21% of a 63mb file. the speed dropped down to 0. Anyway i will try to buy a new network card and see if it works better.

 

by: Press2EscPosted on 2009-01-12 at 08:29:19ID: 23354632

When the speeds drop to 0, I am wondering if you are still connected?  Try pinging your download site (ping downloadsite.com -l 1450 -n 50) a/o running a traceroute (tracert downloadsite.com) before and after you encounter a speed problem.

Also, when your session slows or goes to zero, try surfing to http://speakeasy.net/speedtest and confirm your systems connection & speed...  

If applicable, compare the results to that from another working workstation...

 

by: Handersson75Posted on 2009-01-12 at 08:34:43ID: 23354687

Tried Speakeasy.net/speedtest the connection dropps at 80% same issue there to Dallas server.

 

by: Handersson75Posted on 2009-01-12 at 08:41:57ID: 23354761

the connection somehow cut off at 80%... that could be the problem, but it also could be network card connection instable during the download?

 

by: Press2EscPosted on 2009-01-12 at 10:24:36ID: 23355808

When you are having problems connecting, enter "netstat -nb" at the command prompt and confirm that all the running programs are legit...  Once you verify the previous pgms, enter "netstat -anb" and verify all the listening ports are legit.  Basically, I am looking for excessive traffic (e.g., P2P, spyware/malware, hijack, proxy, etc)

Also, yo might to check your firewall log files or contact the ISP to confirm your sessions count is not excessive...

 

by: Handersson75Posted on 2009-01-13 at 00:49:19ID: 23360900

Welll the connection is  Established:
TCP 192.168.1.33:3711   15.193.112.29:21     Established
TCP 192.168.1.33:3712   15.193.112.29:40200 Established
TCP 192.168.1.33:3722   15.193.112.29:21  Established

Firefox got a error msg after awhile waiting: the source can not read. Download failed.

 

by: NetAdminGuyPosted on 2009-01-13 at 05:25:03ID: 23362265

If you think its a hardware issue, download Knoppix or Ubuntu Live CDs and allow the machine to boot from CD.  If the issue is hardware, the linux flavor you chose will experience the same issue.  If it doesnt and all works fine, you can rule out hardware as the issue.  

 

by: Handersson75Posted on 2009-01-13 at 06:34:00ID: 23362975

very good idea, thx i totally forgot about livecd :) will try later and report the status.

 

by: Press2EscPosted on 2009-01-13 at 21:44:19ID: 23370280

Hmmm, you are definitely connected...  While I was unable to traceroute to the server (15.193.112.29), I was able to ftp into the server, but I did not recognize the commands

I am still thinking bacdwidth is saturated...  have you tried to access the file(s) in F8's "Safemode with Networking" option?  I suspect, it will work.

 

by: Handersson75Posted on 2009-01-14 at 06:05:29ID: 23372663

I already did, the safe mode didnt help too, the download still drops to 0 and i also tried the liveCD Slax, the download start first around 1sec, then it didnt download same issue. Hardware error? I was wandering if its possible that server block my IP adress to access?

 

by: NetAdminGuyPosted on 2009-01-14 at 06:18:21ID: 23372789

Not if its happening on all websites?  It could be something in your network is dropping the connection such as an IDP or firewall egress filter...doubt its nat or route or you wouldnt get out at all or it would be effecting everyone...unless something in your network (wireless ap, isolated network router ??? would make your connection special.

Have you tried (and I apologize if this repeats the 400 posts above, I'm unable to study them at the moment...) a TCP stack repair or a uninstall/reinstall of TCP/IP on the machine?    There are USB network adaptors you could try of perhaps swap a card with another machine (id try another brand adapter that used totally seperate drivers so to completely get a clean slate)  which might rule out the hardware...

Could be goofiness such as a firmware/bios upgrade required on the nic/systemboard due to some patch or hotfix.

Perhaps a system restore to a month(ish) ago

Again, apologize for repeating anything above...on the run this am...

 

by: Press2EscPosted on 2009-01-14 at 06:42:33ID: 23373034

"I was wandering if its possible that server block my IP address to access?"
  I initially thought of this also, except that fact that you are (partially) able AND others are 100% able to access the url makes the argument weak.

 If you think your IP may be being blocked, this argument is weak again b/c other systems are able to access the same content at HP.com - correct?  If you still think your IP is being blocked, you can try accessing hp.com dload site via online proxy at http://zend2.com/  

 
"Hardware error?"
- I don't so much think of the problem as a PC hardware issue as I do a possible configuration  issue, which have already been partially checked...
 lack of disk or memory capacity
 noisy or bandwidth limiting issue which temp drops the connection

Maybe during lunch or after hrs, can you temporarily remove all non-critical PCs from the network (LAN) for 2-5 minutes & place your system in a DMZ or connect it before the firewall & try again...

 

by: Handersson75Posted on 2009-01-14 at 07:19:15ID: 23373494

The reinstall of TCP/IP i already did, not helping to fix the problem, update firmwire i didnt try yet, i will try that now, its network card buildin Mainboard, probably i need to update firmwire of bios and everything else. i will report a status when this is done.

 

by: NetAdminGuyPosted on 2009-01-14 at 07:55:13ID: 23373921

Hey...not to throw money at the issue, but maybe cheaper than a mobo is one of those USB network adapters from common places like walmart /best buy/CDW.  it would be independent and might rule in/out the hardware.  always handy to have around afterwards anyway...

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