i am already using getright
but there's no effect on that too
it used to work perfectly before though.
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Question
Download issues?
I am having downloading issues. i use cable internet.
when i am downloading directly , i do not get any speeds and it gets stuck half way during the download and times out. it happens for all the direct download websites such as download.com etc. i currently use firefox as my browser. i tried downloading though internet explorer and chrome - but the same problem arises.
this happens only in direct download. downloading through torrents works perfectly, also get full speed on that.
also i just uninstalled my antivirus software - was using symantec antivirus.
also disabled my firewall
but still - no changes
please help.
browsing the internet works perfect. but downloads are the only problem
thanks
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Answers
i use ccleaner and atf-cleaner to clear all my browser dns, cache and cookies other than clearing directly from the browser itself
i have the licensed getright pro copy
i also have internet download manager licensed copy
but its still the same problem. it used to work before though
also tried downloading through windows safe mode - but still the problem is there
but as mentioned earlier - it downloads perfectly with full speed on torrent - using azureus as the torrent client
Could be malware related , could you please post a hijack this log .
I can see this in the log that needs cleanup, not neccessarily malware related but you can do without
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-B
O4 - HKLM\..\Policies\Explorer\
fix those using Hijack this.
also, have you noted any relevant errors logged in event viewer applications or systems tab?
start>run>eventvwr.msc
Fresh HJT logs
** log moved to snippet below - b0lsc0tt **
i do notice errors in the event viewers - not sure though - posting a screenshot of my event viewer
- eventviewer-screenshot-pari588.png
- 13 KB
Event Viewer Screenshot - pari588 to notice any relevant errors logged
the most related error IMO is related to SAV client , you need to make sure Symantec Antivirus client is properly installed & running the latest version of the program.
uninstall & reinstall if you have to, some components are currently corrupt.
there is also Event ID 51 originated from DISK
this usually either means a hard disk error or a physical bad block, and could be a direct cause of this issue especially when downloading larger files
please try the below
start>run>Chkdsk C: /F
Chkdsk D: /F
for as many partitions as you have
if chkdsk fails to check the disk and prompts to schedule the scan on system restart please choose yes (Y)
reboot and let it do its thing
Also Symantec indicates it has detected hundreds of infections mostly in crack files of some software , there are some rootkits involved, W32.SillyFDC Worm & some PWS trojans
although the Hijack this log shows no existing infection ,but maybe there is system file corruption caused by previous infections. I would suggest you uninstall Symantec AV completely & go for something like Avira
as well as Malwarebytes antimalware & SuperAntiSpyware , just to confirm your system is now clean.
after updating the antivirus, disable system restore for now before runnign a full scan
http://support.microso
Also
please download & run Combofix
kindly post the logs back for MBAM & Combofix, as well as a fresh Hijack this log
finally, as it appears there is a bunch of malware coming through removable drives (flash/thumb drives,etc..)
please download & run the tool Flash disinfector, which will disinfect your computer & removable devices, and immunize them against similar threats.
hope this helps.
Tbhis is bad stuff , have you run flash disinfector yet ?
[HKEY_CURRENT_USER\softwa
\Sh
\Shell\explore\Co
\Shell\open\Comma
have you updated your Antivirus & run a full scan in safe mode?
in CF log it mentions the below
AV: Avira AntiVir PersonalEdition *On-access scanning enabled* (Outdated)
if the problem persists, I am sure a combofix script will handle this & any other remains.
I just ran flash disinfector -
updating the virus definition - downloading way too slow -
once its updated - i will run the full scan and get back to you very soon
but as of now there's no changes regarding direct downloading.
its still getting stuck and times out in few cases - it took me more than an hour to download combofix itself which caused me the delay in replying to you. (extremely sorry for that)
I'd LOVE to give some insights and recommendations, but am stuck on the volume of apps you have running concurrently, that could well be (often are) incompatible.
In my humble opinion, it would help to know how current you are with updates to your Operating System files/interfaces, your Browser updates (some are IE reliant, but you use Firefox, both of which had had significant updates to protect you that you may not yet have implemented). Don't know enough about the results other than the postings you've shared here... My point is that you've installed/uninstalled many, you've not clearly identified your environment (said you disabled some stuff), if you're in a DSL or T1 or other such "open" environments and had your system exposed, ports open and so on, you may be experiencing many conflicts and intrusions. Would be helpful to know more about your situation to help you more expeditiously.
Just feeling you're in a spin here with all the things you've tried without any of us really knowing enough about your setup/environment, and ERROR messages if any.
thanks for indulging me, and hope it helps,
Asta
I see at lease two anti-virus clients, plus HiJackThis, Malwarebytes, any others?
Multiple peer-to-peer clients.
Multiple chat clients.
Proxy service "accelerator" for downloading YouTube videos.
5-character EXE file being called: xvlyb.exe for no known reason...the only search results point to PWS-Gamania.gen.a
Recommend you go offline and save your data before proceeding. Don't use your data anywhere...if there is an infection, you will spread it.
Ignoring the other software, what is the reason for running multiple anti-virus "security" applications?
i has symantec antivirus first - but my license expired - uninstalled it
so i bought the avira antivirus package taking your advice
and i was told to download malwarebytes anti malware
i use azureus as my p2p client
i had a youtube downloader
"xvlyb.exe" - have no idea - hoping the anti virus should resolve it
hijackthis is post the logs
in azureus - my downloads are quick and perfect
I noted as well another P2P client on your scan results, which is Soulseek, and although new to me, found details in this writeup which may also be at the crux of download issues, so you may benefit by checking this out as well. http://en.wikipedia.org/wi
Not sure which Norton product you had originally installed, since we see it still present. It may help to know the actual product and version, since frequently if uninstalls are not complete, residual impact exists, and may need to do a Norton cleanup in general.
There are a number of issues in terms of having multiple downloaders installed and concurrently running, but I'm guessing you know that at this point. Browser Add-Ons may also play a part, which are installed and running?
Thanks for confirming installed version as 10 ... http://service1.symantec.c
I was surprised to note the issues here: http://www.symantec.com/co
Manu
Off to work, hope this helps you,
":0) Asta
Apologies for not getting back to this question more often
after you have run Combofix , can we please take a look at a fresh hijack this log file ?
also an Autoruns log can prove helpful.
run the program (autoruns.exe) , from the file Menu>save
choose of Type (All files) & save the file as Autoruns.txt, Please attach the log here.
sorry for not posting the logs in a snippet.
the download is affected only when i download directly from sites likes download.com or similar
the downloads are absolutely perfect when i download from a p2p client like azureus.
the direct downloads don't even download completely as it times out in between and it doesn't respond.
i called my ISP and they said there's no problem from their side and they just did a DNS binding from their end, and made my restart my PC several times, but no effect.
i did connect my laptop to the internet - and it works absolutely perfect.
can it be possible that any of the recent windows updates can affect it?
I always make sure that my p2p client,
my messenger clients
and anything else which uses the internet if always off when i download directly
i don't even browse the internet at that moment
i don't think so that there's problem with the NIC or the cable - when i connect that cable to the laptop it works perfectly - including http transfers
so its either the internet updates or OS or some other software which is affecting it.
Proprietary download agents that override your security managers and other interfaces would most definitely have an impact on all this, in my humble opinion. No question about it, depending on your operating system, update levels, installed "managers" in all regards, whether 'filters and protections" such as viruscans, firewall settings, ports and many many others would impact this.... not to mention the fact you may have had unresolved intrusions such as (virus/worm/trojans) ... and depending on such basic things as your Firewall, if Router, on Business interfaces and so on ..... Well, I guess you got what I'm saying. Trusting you feel you're in good hands, so back to work.
Best wishes ... ":0) Asta
ALT+CTRL+DEL to get task manager and see what all is running, CPU percentage and so on may add some clues. Also, in a cable environment, helps to know things like what time of day you're experiencing these problems (high traffic times bandwidth wise?), any parental controls involved? Plenty of hard disk space to get the downloads? Where do downloads go by default?
I am now more inclined that this problem is related to disk write I/O issue, the Disk related events in Event log make me think so
does this happen only with Larger files (+50 MB) ?
if you have another partition / logical drive , you can try moving IE browser Cache there
Control Panel>Internet options>General>Browsing History>Setings>Move Folder
you will be prompted to logoff and log back in
please let us know how it goes.
hey astaec,
is it possible to post a log of the task manager?
also im facing the download issue, at any point of time - off peak hours too - no parental locks - got enough space for downloads - around 25gigs - also direct downloads and p2p downloads go into another disk drive - but in different folders.
Admin3k,
direct download problems are even with a 5 mb file - only difference is it gets downloaded before it times out - takes about an hour to download - 50+ mb download files times out
i have moved the folder as instructed - but no change :(
Firefox has been updated, and if you haven't loaded Firefox and checked for updates to install, a very good idea. Also within Firefox, cleaning helps, noted here AND includes step-by-step details on how to fix Download problems within Firefox:
Synopsis - When you select a file or image to download, Firefox's Download Manager retrieves the data from the remote location and stores it on your local computer in the designated location. If you are having problems downloading or saving files using Firefox, this article provides some solutions that may resolve the issue.
http://support.mozilla.com
Other brief cut/paste from the above link, which appears pertinent to you here - Remove Download Manager plugins
On Windows, third-party download manager plugins can interfere with Firefox downloads. Download Manager plugin files that get added to the Firefox plugins folder include the following, listed by the download manager program and the associated plugin filename: GetRight: NPGetRt.dll WinGet: NPWinGet.dll Download Accelerator Plus: npdap.dll FreshDownload: npfd.dll Net Transport: NPNXCatcher.dll, NPNXCatcher(Audio).dll, and NPNXCatcher(Video).dll
To verify if any of these files are on your system, open the Firefox plugin folder. On Windows, this folder is typically stored here:
C:\Program Files\Mozilla Firefox\plugins If any of the above files are stored in this folder, you should consider uninstalling the plugin. If you have already uninstalled the download manager, remove the file or files from the plugin folder.
For more information on third-party Download Managers that include Firefox plugins, see this plugin documentation.
Configure your Internet security software to allow the download - more at the source link ABOVE.
IE 7 may be impacted as well if you're running multiple windows and the Phishing Filter is involved - The computer may respond very slowly as the Phishing Filter evaluates Web page contents in Internet Explorer 7 - http://support.microsoft.c
I'm running Vista Ultimate and IE 8, and have seen vast performance improvements using IE 8 vs. IE 7. Also some XP SP2 to SP3 upgrades had problems, depending on the environment and either hardware or software no longer responded as it should, and uninstalling was needed and if that's your situation, this is how (various methods posted): http://support.microsoft.c
XP SP3 - Windows XP SP3-based computer loses wireless connectivity when it resumes from standby or from hibernation, or you receive an error message when you try to put the computer in standby or in hibernation - http://support.microsoft.c
I don't see how to pull/post a log from Task Manager in XP, other than using the CTRL+PrintSCRN option to copy to clipboard, if I understand you correctly.
Best of luck - off to work. ":0) Asta
hey astaec,
i am attaching the screen shot of my processes
also, i did make few changes in firefox
firefox was updated to the latest version
followed the trouble shooting guide to make few changes, especially resetting the downloads folder
windows is updated till the latest one
already have internet explorer 8 - got automatically updated
now a new problem has arise d -
in firefox downloads take more than a minute just to start and it is extremely slow and then after few minutes it times out
in internet explorer - downloads start immediately - but very slow and sometimes it times out - i could manage to complete few downloads - took 45 minutes to complete 6mb file from my gmail inbox. its that slow.
also i could locate only one file in the plugin folder that is npnul32.dll
- process-screen---pari588.PNG
- 24 KB
Screenshot of the processes in the task manager - pari588
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by: ModarHijaziPosted on 2009-03-16 at 02:43:11ID: 23895847
This is due to disconnect and connect of the service
The solution is to use a download manager, there are many freewares such as:
http://down6.flashget.com/
http://www.tucows.com/prev
They can solve your problem