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04/17/2009 at 06:36AM PDT, ID: 24331680
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6.6

Limited or no Connectivity through LAN (Ethernet)

Asked by Monkey_Bazooka in DSL Lines / Cable Internet, Windows Networking, Miscellaneous Networking

Tags: ethernet, lan, limited, connectivity, internet, access, network

A clients computer is unable to access the internet at all. When I first went and saw them, I found that their modem had a dodgy power button and any slight movement would turn the modem off. 1 new modem later and the problem still remains.

After checking the usual - IE settings, LAN settings - I determined that it must be a faulty onboard NIC. 1 new NIC card later and the problem remains. I took the machine home.

I have a wireless Desktop with ICS set up through its nic to my 'test' PC and a wireless laptop successfully accessing the net with my Belkin Modem router. 1 Vista, the rest XP pro. So my Router is a happy camper.

I wired the clients PC directly to the router through ethernet (they have XP home) on both the new card and the onboard and get "Limited Or No Connectivity" bubble appear.

**WHAT I HAVE TRIED**

=  Checked IE settings: Never dial up, obtain automatically, no proxy, no dialup accounts left behind

=  Local Area Connection is set to obtain automatically. Tried to set a static IP with the same settings as my test pc (using that machines PSU as that is broken on clients machine too) with the same result.

=  Tried firefox (clutching at straws, but you never know). Same deal.

=  Found a remnant folder of CA eTrust security suite in the program folders. This had obviously not been uninstalled correctly\fully. *feigns shock*   Found a previous post on here relating to this and removed all reg entries and folders. Nothing checked in startup menu.  (This is my biggest suspicion of the culprit)

=  Drivers are fine. (brand new PCI nic card remember?)

=  I have reset the TCP\IP through cmd (netsh ip reset) and also gone into the local area connection and reinstalled through there.

=  Ethernet cable works fine with other machines so it is not a faulty cable.

=  Rebooted my router for good measure

They tell me it just "stopped working a couple of months ago." I have tried my laptop on their connection just to test it out and it works fine. If I had to guess I would say that the CA firewall remnant (it was in the startup list) laid dormant until SP3 came along and played its screwy game on it.
I am at a total loss and am tearing my hair out! Any help is greatly appreciated. I am really really trying to avoid a reinstall and just really really wanna go play with my new laptop I got today!
[+][-]04/17/09 07:38 AM, ID: 24168247

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[+][-]04/17/09 08:02 AM, ID: 24168510

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[+][-]04/17/09 09:26 AM, ID: 24169461

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[+][-]04/17/09 12:40 PM, ID: 24171338

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[+][-]04/17/09 07:27 PM, ID: 24173261

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[+][-]04/17/09 08:19 PM, ID: 24173442

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[+][-]04/17/09 08:37 PM, ID: 24173520

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[+][-]04/18/09 01:49 AM, ID: 24174470

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[+][-]04/18/09 03:10 AM, ID: 24174644

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[+][-]04/18/09 04:58 PM, ID: 24177276

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[+][-]04/19/09 01:00 AM, ID: 24178270

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About this solution

Zones: DSL Lines / Cable Internet, Windows Networking, Miscellaneous Networking
Tags: ethernet, lan, limited, connectivity, internet, access, network
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Solution Provided By: Monkey_Bazooka
Participating Experts: 4
Solution Grade: A
 
 
[+][-]04/19/09 06:03 PM, ID: 24181357

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