Question

Internet connection

Asked by: lupeleal

Yesterday I went and picked up a modem from Time Warner Cable. Got home, hooked it all up and nothing. So I call them up and after going over some troubleshooting he tells me there is something wrong with my comp. I'll tell you why. He saw that I was connected and everything should be fine. He had me disconnect the Ethernet cable. Well when we went to Network connections it still showed connected. So I restarted the comp and after it came back up, it still showed connected. Why is this happening? What should I check?

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Asked On
2009-10-08 at 13:26:41ID24797447
Topic

DSL Lines / Cable Internet

Participating Experts
2
Points
500
Comments
11

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Answers

 

by: annebPosted on 2009-10-08 at 14:19:48ID: 25530212

The connection that you are seeing might be a virtual network interface adapter installed by some software.
The connection could also be a wireless connection.

For diagnostics, could you give the result of command:

ipconfig /all

?

 

by: lupelealPosted on 2009-10-08 at 14:35:46ID: 25530371

Windows IP Configuration??

I don't think thats right but i typed it in 3 times

 

by: annebPosted on 2009-10-08 at 15:16:13ID: 25530779

On a Windows computer - I assume you are using Windows - the command "ipconfig /all" gives information on all the active Network Interface Cards (NICs) and their configuration.

Use menu
Start->Run...
then type:
cmd
In the black box type:
ipconfig /all

This should give you a list of zero, one of more network adapters and their configuration information.
If you really have a network connection that is always on-line, even if you disconnect the cable, this adapter should be listed in the ipconfig /all output.


 

by: coral47Posted on 2009-10-08 at 21:03:17ID: 25532235

While the black box is up, you could also try
ipconfig /release <enter>
then
ipconfig /renew <enter>

Any error messages?
Did it change the ip addresses from what you were getting before?

Also, how were you connecting Internet before? Dialup?
You might need to go into the Control Panel > Internet Options > and make sure "Never Dial a Connection" is checked.

 

by: lupelealPosted on 2009-10-08 at 21:42:59ID: 25532356

Now I went into device manager and I see yellow ? on several things
Ethernet Controller
PCI serial port
PCI simple communication controller
SM bus controller
Video Controller (VGA Compatible)

Could this be the problem.


I tried entering the cpmmands you guys told me but just gives me Windows IP configuration

 

by: coral47Posted on 2009-10-08 at 21:58:06ID: 25532415

>> Could this be the problem.

Yes. Especially the Ethernet Controller one.
Looks like most of the Motherboard chipset drivers need to be installed.
And a Video driver.

 

by: annebPosted on 2009-10-08 at 23:32:10ID: 25532724

You should find a driver for the ethernet controller. This should be on the CD that came with the PC or the ethernet card.

Once you have the ethernet card working, you can download the other drivers from the internet.

It still is mysterious to me what the ip configuration is that you are seeing. But it certainly is not from the ethernet card.

 

by: annebPosted on 2009-10-08 at 23:36:40ID: 25532737

If you cannot find the ethernet card driver on a CD, you can download it from the website of the vendor of your computer (or the network card vendor).

Copy the driver on a USB memory stick (or a floppy disk) and let your problem computer install the driver from the memory stick (or floppy disk).

 

by: coral47Posted on 2009-10-08 at 23:37:35ID: 25532744

>> ...what the ip configuration is that you are seeing...

He is basically getting a "blank" page, with just the utilities name showing.

 

by: annebPosted on 2009-10-09 at 06:34:58ID: 25534771

Once you have obtained the driver, right click on the yellow warning ?-marks in the device manager and select to install a new driver.

In the wizard make sure that you select to scan the floppy or the USB stick for drivers.

After the driver is installed, you should automatically get a connection over the ethernet cable to your modem and you should be able to access the internet.

 

by: coral47Posted on 2009-10-09 at 17:46:51ID: 25540007

Thank you much.   : )

20120131-EE-VQP-002

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