Question

DNS lookup error

Asked by: geertrobberechts

Hello ,

I got the following error when I want to reach my website
http://www.prono-foot.be

"Bad Gateway
The following error occurred:
A DNS lookup error occurred. The request timed out during the lookup."

My internetconnection is perfect ( I can reach other websites !!! and I can read and send mail).

My webhosting-company is http://www.gnxonline.com
and my DNS-information of my website is pointing to their
DNS-servers:
primary: ns3.gnx-servers.com
secondary: ns4.gnx-servers.com

I've got a free trial of http://www.alertsite.com to monitor my website from London => the reports are OK.
The only problem is I can't reach my website from Belgium.
I asked someone from MSN (also from Belgium) to type in my website http://www.prono-foot.be and he got the same error !!!

My ISP is skynet http://www.skynet.be and their DNS-servers are working : I've pinged them !

I've already mailed to the people who are responsible for the DNS of .be and they say they have no problems !!!

Can anybody tell what's the problem ????


Greetings
Geert

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Asked On
2002-08-02 at 01:07:07ID20331317
Tags

dns

,

error

,

occurred

Topic

Internet Service Providers (ISP)

Participating Experts
3
Points
200
Comments
3

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Answers

 

by: BelugaPosted on 2002-08-02 at 06:49:01ID: 7196023

I've just done a traceroute to ns3.gnx-servers.com from two different locations (one in the US, one in the UK) and got the same error both times:

"Error - ns3.gnx-servers.com doesn't exist"

However, I *can* do a traceroute on ns4.gnx-servers.com .

It looks like a DNS problem at GNX. I'd guess that your browser is timing out before your ISP contacts the secondary DNS at GNX (ns4) /or/ your ISP isn't contacting the secondary DNS at all.

Alertsite is probably working because either a) it only uses IP addresses /or/ b) it's contacting the secondary DNS (ns4) after getting no response from the primary (ns3).

Actually, I've just tried a traceroute on ns3 again, and got a result. Then I tried a third time, and it was down again. Certainly sounds like a DNS server problem at GNX.

If any of this is gobbledegook, let me know and I'll interpret into plain English. :o)

 

by: meverestPosted on 2002-08-06 at 17:15:00ID: 7204731

hello,

well *I* can see your web site ok - maybe they looked again, realised that there *was* something up, and fixed it! ;-)

 

by: astaecPosted on 2002-10-31 at 12:19:18ID: 7393716

Still open, has this been resolved?
Asta

20120131-EE-VQP-002

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