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Asked by pixelchef in Internet Service Providers (ISP), Miscellaneous Networking
We are a small business, about 30 employees. It's time to sign a new contract for internet access. We have home-based remote users on VPN and Remote Desktop, no WWW server on site. I'm looking at integrated access (VOIP and data over a bonded T1) proposals from a "Tier 3" provider and a "Tier 1" provider.
My question for you experts is: would our situation entail a practical difference between tier 1 and tier 3 ISPs? Specifically, I'm concerned about uptime, reliability, quality of the data connection (latency, dropped packets, etc.) but if I have missed any important factors, please let me know. Is the difference between tier levels meaningful only to large enterprises?
Thank you for any advice and opinions you can share. If there is any aspect of this decision I have failed to consider, please let me know that as well.
20091111-EE-VQP-89 - Hierarchy / EE_QW_3_20080625