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03.13.2006 at 09:50AM PST, ID: 21771758
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Citrix MetaFrame server errors
Zone: Citrix
Tags: citrix, metaframe, server
Have two Citrix MetaFrame servers; one is setup for internal use and the other for external use.  Both are set to reboot once daily at 3PM.  There never seems to be any trouble with these servers from say noon till 6am.  Both are MetaFrame XPs Server for Windows w/Citrix Feature Release 3.

When users attempt to login they receive mainly these two error messages:
1) ERROR: The Citrix MetaFrame servers reported an unspecified error.

2) Cannot connect to the Citrix MetaFrame server.
The Citrix MetaFrame server is not available, please try again later.

There are times when as an admin I can RDP into either server with no problems, but also receive the error messages the users get when I attempt a login through the web browser.  Then there are times the servers are not responsive to RDP, so when I go to them in person and view the screen, it's grey and frozen, so they need rebooting.

The C: drive for one of the more troublesome is 8GB w/only 1.2GB available, and the rest is all mapped drives to other servers.  Don't know whether the low disk space on C: is what's causing the problem, but every morning the external (at least) needs rebooting.

Any ideas?  The hotfixes have been run; windows updates have been run.  What's the deal.  Is there a setting missing?  Is the hard drive just too small?....
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Question Stats
Zone: Networking
Question Asked By: mdmcq5
Solution Provided By: heidiannej
Participating Experts: 3
Solution Grade: A
Views: 434
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03.13.2006 at 10:23AM PST, ID: 16176370

Rank: Sage

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03.13.2006 at 11:46AM PST, ID: 16177128

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03.13.2006 at 11:59AM PST, ID: 16177259

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03.13.2006 at 04:04PM PST, ID: 16179541

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03.13.2006 at 04:41PM PST, ID: 16179753

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03.13.2006 at 09:50PM PST, ID: 16181047

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03.14.2006 at 04:18AM PST, ID: 16182865

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03.14.2006 at 06:01AM PST, ID: 16183409

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03.14.2006 at 06:03AM PST, ID: 16183425

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03.14.2006 at 08:55AM PST, ID: 16185430

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03.14.2006 at 09:58AM PST, ID: 16185978

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03.14.2006 at 10:13AM PST, ID: 16186131

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03.14.2006 at 10:30AM PST, ID: 16186302

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03.14.2006 at 10:39AM PST, ID: 16186397

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03.14.2006 at 11:37AM PST, ID: 16186963

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03.15.2006 at 02:39PM PST, ID: 16199680

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03.15.2006 at 06:06PM PST, ID: 16201332

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03.15.2006 at 06:16PM PST, ID: 16201394

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03.21.2006 at 06:20AM PST, ID: 16246873

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03.21.2006 at 09:46AM PST, ID: 16249372

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03.21.2006 at 11:24AM PST, ID: 16250342

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03.21.2006 at 11:33AM PST, ID: 16250459

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03.21.2006 at 11:34AM PST, ID: 16250475

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03.22.2006 at 08:51AM PST, ID: 16259232

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03.22.2006 at 09:09AM PST, ID: 16259419

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03.22.2006 at 10:05AM PST, ID: 16260038

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03.22.2006 at 10:21AM PST, ID: 16260196

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03.22.2006 at 10:43AM PST, ID: 16260413

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03.22.2006 at 11:00AM PST, ID: 16260588

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03.22.2006 at 11:11AM PST, ID: 16260712

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03.22.2006 at 11:28AM PST, ID: 16260899

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03.22.2006 at 11:46AM PST, ID: 16261097

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03.22.2006 at 12:44PM PST, ID: 16261714

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03.22.2006 at 01:17PM PST, ID: 16262106

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03.22.2006 at 01:18PM PST, ID: 16262125

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03.22.2006 at 01:27PM PST, ID: 16262238

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03.22.2006 at 01:42PM PST, ID: 16262388

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03.22.2006 at 07:19PM PST, ID: 16265157

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03.22.2006 at 07:46PM PST, ID: 16265309

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03.23.2006 at 08:09AM PST, ID: 16270717

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03.23.2006 at 10:55AM PST, ID: 16272767

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03.23.2006 at 11:13AM PST, ID: 16273033

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03.23.2006 at 11:29AM PST, ID: 16273238

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03.23.2006 at 11:34AM PST, ID: 16273308

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03.13.2006 at 10:23AM PST, ID: 16176370

Rank: Sage

Are these Windows 2000 or 2003 Servers?  About how many users are on the server when you start to have problems?

Could be an issue with the Page File or Memory if rebooting fixes the problem for a short time.  Yes I do think the hard drive is too small also.

Check out this article (download the whitepaper also) for info on how to use Performance Monitor to figure out what resource is running low & why.  It's a long white-paper but worth reading.  
 
03.13.2006 at 11:46AM PST, ID: 16177128
They're 2003 Servers. and usually there's only about 2-3 ppl logged in - we have 20 licenses.  The page file is set at 200 - I know, very low.

Memory:
Slot 'DIMM 01' has 256 MB
Slot 'DIMM 02' has 256 MB
Slot 'DIMM 03' has 1024 MB
Slot 'DIMM 04' has 1024 MB

What's the whitepaper link?
 
03.13.2006 at 11:59AM PST, ID: 16177259
 
03.13.2006 at 04:04PM PST, ID: 16179541
What SP for Citrix MetaFrame XPs?
Try monitoring the Memory Usage throughout the day and see if you run out or get close to running out.
 
03.13.2006 at 04:41PM PST, ID: 16179753
I've looked at the memory usage when the server is having issues, and it's basically nothing. it appears as though there's no activity and there may be three ppl logged in.  And these problems only occur in the morning - basically when ppl start arriving into work, the calls start at about 6am, and by noon, there are no more calls about citrix. i'm new to the whole citrix thing & to the company, but something isn't right; especially if you have to jump in your car on a saturday to go reboot a server b/c someone is working from home.  anyways.....here's the info you requested KrAzY, PLUS SOME:

CITRIX
Platform: MetaFrame XPe Server for Windows
version: Version 1.0 (Build 1494)
Feature Release: Feature Release 3
Service Pack: Service Pack 4

OPERATING SYSTEM:
Type: Windows Server 2003 Family
Version: Version 5.2 (Build 3790) Service Pack 1

NETWORK
TCP/IP Address: x.x.x.x
ICA Port Number: 1494
 
03.13.2006 at 09:50PM PST, ID: 16181047
What about eventlog messages, do you see anything in the eventlog when users can Citrix/ICA in or when you can RDP in?
 
03.14.2006 at 04:18AM PST, ID: 16182865
I get an e