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05.10.2004 at 03:25AM PDT, ID: 20983743
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Outlook 2003 can't connect to Exchange 2003; Check Name Error
Tags: outlook, exchange, server, connect, 2003
I get the following error message when i try to setup outlook with an exchange server account;

"The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action."

I have a Small Business Server 2003 setup on our local network with around 17 or more client computers. The Computers are either windows 2000 or XP running outlook 2000 / 2003. All computers have successfully connected to the exchange server except one.

The problem computer is runnning windows xp pro with outlook 2003 installed
 I have tested the following: -

1) uninstalling / reinstalling outlook
2) disabling & removing any firewall software
3) deleting & recreating a new outlook profile
4) i can ping the servers ip address, resolve dns, surf the web, etc
5) i have been able to connect to the mailbox using a different computer


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Question Stats
Zone: Networking
Question Asked By: Loqutus
Solution Provided By: peakpeak
Participating Experts: 25
Solution Grade: A
Views: 1038
Translate:
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05.10.2004 at 03:54AM PDT, ID: 11030020

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05.10.2004 at 05:04AM PDT, ID: 11030341

Rank: Genius

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05.10.2004 at 06:48AM PDT, ID: 11031093

Rank: Wizard

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05.10.2004 at 06:34PM PDT, ID: 11036393

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05.10.2004 at 11:32PM PDT, ID: 11037831

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05.10.2004 at 11:35PM PDT, ID: 11037843

Rank: Wizard

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05.11.2004 at 12:47AM PDT, ID: 11038153

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05.11.2004 at 12:56AM PDT, ID: 11038201

Rank: Wizard

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05.11.2004 at 01:04AM PDT, ID: 11038240

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06.27.2004 at 11:22PM PDT, ID: 11413308

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07.15.2004 at 09:57AM PDT, ID: 11560903

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08.05.2004 at 04:06PM PDT, ID: 11731635

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08.10.2004 at 12:06PM PDT, ID: 11766454

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08.15.2004 at 03:48PM PDT, ID: 11805995

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09.08.2004 at 01:15PM PDT, ID: 12010503

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09.08.2004 at 05:30PM PDT, ID: 12012140

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09.16.2004 at 11:33AM PDT, ID: 12077773

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09.19.2004 at 05:55PM PDT, ID: 12098401

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09.20.2004 at 07:27AM PDT, ID: 12102404

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09.20.2004 at 04:24PM PDT, ID: 12107490

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10.22.2004 at 02:23AM PDT, ID: 12378889

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01.05.2005 at 06:27PM PST, ID: 12968774

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01.05.2005 at 06:41PM PST, ID: 12968832

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01.05.2005 at 07:10PM PST, ID: 12968930

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01.05.2005 at 07:31PM PST, ID: 12969008

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01.05.2005 at 07:56PM PST, ID: 12969112

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01.06.2005 at 02:12AM PST, ID: 12970559

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01.06.2005 at 11:55AM PST, ID: 12975996

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01.06.2005 at 02:44PM PST, ID: 12977649

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01.08.2005 at 07:53PM PST, ID: 12995340

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01.10.2005 at 11:10AM PST, ID: 13006231

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01.11.2005 at 07:25PM PST, ID: 13020843

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02.15.2005 at 06:42PM PST, ID: 13320409

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03.04.2005 at 09:02AM PST, ID: 13460474

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03.07.2005 at 08:14AM PST, ID: 13477662

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04.30.2005 at 02:25PM PDT, ID: 13901963

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05.20.2005 at 08:09AM PDT, ID: 14046153

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06.07.2005 at 05:03AM PDT, ID: 14160886

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08.23.2005 at 02:34PM PDT, ID: 14738070

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10.14.2005 at 08:35AM PDT, ID: 15086332

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05.10.2004 at 03:54AM PDT, ID: 11030020
can ping the server with the server name ?
check if the dns settings r correct on the client .

to check if no ports r blocked on your client telnet the mailserver on port 25
i.e
 c:\> telnet mailserver 25
if u r able to connect using telnet than the communication is ok .
 
05.10.2004 at 05:04AM PDT, ID: 11030341

Rank: Genius

http://www.itc.virginia.edu/desktop/central/display/details.php3?installerID=127&nav=title

try this to see if it will help u.U can also reinstall the nic or try using another one.
 
05.10.2004 at 06:48AM PDT, ID: 11031093

Rank: Wizard

Check the alias name on the Exchange server, does it have characters other than a-z, 0-9?
Log in as a domain admin on the offending computer, can you create an account for the domain admin and use Outlook to open the admin mailbox? If so, can you open the offending account with this admin account (File->Open other users folder)?

Regards
Peter
 
05.10.2004 at 06:34PM PDT, ID: 11036393
Yeah i can ping the server name; dns settings are provided by dhcp and are correct.
I can also telnet to the server on port 25.

Tried using winsockfix and reinstalling nic; still no work.

I have checked the alias name on the exchange server which is "Jon".
Logged on as domain admin, when i started outlook the first time and attempted to create the account i recieved an rpc error message (sorry i can't remember the exact details), something along the lines of it was not configured correctly or failed to start.

This error message only appeared the first time, since then i get my original error message "Outlook must be online or connected to complete this action." etc..

So my thoughts would be its an rpc problem on the offending machine, any suggestions?
 
05.10.2004 at 11:32PM PDT, ID: 11037831
any errors in the event log ?? please post if any
Assisted Solution
 
05.10.2004 at 11:35PM PDT, ID: 11037843

Rank: Wizard

Can you connect to *another* mailbox on the offending machine?
/P
Accepted Solution
 
05.11.2004 at 12:47AM PDT, ID: 11038153
i can't believe i didn't think of that... the event log!!

Here is the Outlook error message i recieved in the event log: -

Event ID: 28
"A system component, RPC, required by Outlook to connect to the e-mail server is not configured properly.  For more information, contact your system administrator."


peakpeak:  the offending machine can't connect to any mailbox.
 
05.11.2004 at 12:56AM PDT, ID: 11038201

Rank: Wizard

Apply the latest service pack and hotfixes .... scan for slammer worm ...

/P
 
05.11.2004 at 01:04AM PDT, ID: 11038240
Ok I found a solution, after doing a search for the above error message i came across this link: http://support.microsoft.com/default.aspx?scid=kb;EN-US;830914

Although no one actually provided me with the solution, i will split the points between anupnellip and peakpeak for being so helpful and pointing me in the right direction.

Thanks


ps: accidently clicked on the wrong accept answer buttons. sorry
 
06.27.2004 at 11:22PM PDT, ID: 11413308
I had exact same problem. Sweated over this one for a while before finding about solution. Many thanks Loqutus!
 
07.15.2004 at 09:57AM PDT, ID: 11560903
We had this same problem.  Although, the users event logs didnt show errors, the user just couldnt connect to the exchagne server. I looked at the registry and sure enough, this entire Key was missing.  I added it to the registry and Outlook worked like a charm...

Thanks for pointing me in the right direction.

 
08.05.2004 at 04:06PM PDT, ID: 11731635
Hi, i have this problem, but i've connected several times, but after i reboot, i lose the connection, and am not able to reconnect ever since.

i've followed the direction