Global Address List in Outlook 2003 not reflecting current Active Directory : address, global, exchange, outlook, 2003

May 9, 2008 06:50pm pdt

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06.01.2004 at 03:16PM PDT, ID: 21009697

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9.4

Global Address List in Outlook 2003 not reflecting current Active Directory

Zone: Exchange Email Server

Tags: address, global, exchange, outlook, 2003

I am using Outlook 2003 to connect to Exchange Server 2003 running in cached Exchange mode. When I make changes to the Active Directory, the GAL does not reflect those changes. If I uncheck Cached Exchange mode it does reflect the GAL, however Outlook crawls. When I change back to Cached Exchange mode it reflects the old or "offline" GAL. Help! Thanks in advance.

Captain John

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Question Stats

Zone: Networking

Question Asked By: Captain_John

Solution Provided By: Jomat

Participating Experts: 9

Solution Grade: A

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06.01.2004 at 05:01PM PDT, ID: 11208166

Rank: Genius

Kidego:

HAve you tried sync'ing the OAL when you're in cached mode? Obviously the change is not getting to the address book you're using in cached mode.

D

06.01.2004 at 05:43PM PDT, ID: 11208382

Captain_John:

Thanks for your reply Kidego. When I go to tools, send/receive, download address book, I get the error Task Microsoft Exchange Server reported error (0x8004010F); The operation failed. An object could not be found.

06.01.2004 at 05:44PM PDT, ID: 11208390

Rank: Genius

Kidego:

Go into the ESM, and rebuild the OAB, see if it completes successfully. Then try to sync again.

D

06.02.2004 at 04:09AM PDT, ID: 11210981

Captain_John:

When you say sync, I don't see that in Outlook 2003, I assume you mean send/receive and then download address book? Again what I am seeing as my global address book is the offline version not the online. Thanks!

06.02.2004 at 08:43AM PDT, ID: 11213578

Rank: Master

bwinzenz:

Yep - Send/Receive = Sync. The behavior you are seeing is because cached mode uses the Offline Address book by default. Exchange only rebuilds the OAB once per day, which is why unless you manually force a rebuild on the server, you don't always have the most up-to-date info in Outlook. IF you want to, you can force Outlook 2003 cached mode to use the Online address book, but the downside is that any time you need to look up information, you do a directory query. Reference the following MS KB article for more details.
http://support.microsoft.com/default.aspx?scid=kb;en-us;831124

Ben

06.02.2004 at 09:24AM PDT, ID: 11214059

Jomat:

Once the change has been made in AD, the OAB on the server has to be rebuilt before it becomes available for users running Outlook 2003. By default, OAB is rebuilt twice per day. You can change this schedule to rebuild more often. Once the OAB rebuild is completed, you can download the results to OUTLOOK by using the F9 key.

If you are getting errors when downloading the OAB to your workstation, the files on the workstation may be corrupted.

Do a search for your OST file, the other files in the same directory, OTHER THAN THE OST FILE make up your OAB. Delete these files and perform a manual send/receive (f9 key). This will download a clean copy of your OAB.

Accepted Solution

06.02.2004 at 09:37AM PDT, ID: 11214208

Rank: Master

bwinzenz:

Actually by default, Exchange only rebuilds the Default OAB once per day, but you are correct - you can change it to update more frequently.

Ben

06.02.2004 at 09:49AM PDT, ID: 11214333

Jomat:

Picky Picky Picky :-)

06.02.2004 at 11:38AM PDT, ID: 11215463

Rank: Genius

Kidego:

Thanks for picking up my slack last night guys, I fell asleep :)

D

06.02.2004 at 02:56PM PDT, ID: 11217175

Captain_John:

I am still getting the error when I send/receive but by deleting the OAB files per Jomat's suggestion, I was able to get the upodated GAL. THANKS! You guys are great....

04.21.2005 at 10:01AM PDT, ID: 13835950

rickszatkowski:

As a follow-up, I'm running into the same MAPI problem. I created a new mail profile for Outlook, added the Exchange Account in Cached mode, which of course created a new ost and download a new GAL, temporarily resolving the problem. This is really a work around because, upon re-sync'ing, the error "(0x8004010F) The operation failed - An object could not be found" reared it's ugly head.

With a Send/Receive setup of every 5 minutes, the Sync Issues folder errors start to add up quickly. In addition, I don't want to have to go through the above process everytime there is an A/C/D.

Ideas on really resolving the problem?

04.25.2005 at 08:38AM PDT, ID: 13859320

pchelpdesk:

To resolve this problem try reset the system folders it works for me...

Look at http://support.microsoft.com/kb/822444/

Hope it works for you

07.06.2005 at 10:00AM PDT, ID: 14379883

nshoe18:

I am trying to follow the steps you have to reset the system folders and I am apparently gettinglost somewhere. I am opening asdi through the mmc and the computer that is opening is my domain controller and I do not have all the container and things that are showed in the microsoft document.

07.18.2005 at 06:21AM PDT, ID: 14465793

smog24:

If you make frequent changes to the Offline Address Book, you may want to modify the way that Outlook 2003 computers on your network access the Address Book. You can disable the downloading of the Offline Address Book and force the Outlook 2003 computers to use the online Global Address List when they use Cached Exchange Mode.

To do this, add the following registry value to the Outlook 2003 computers:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Outlook\Cached Mode
Parameter: DownloadOAB
Type: REG_DWORD
Value: 0

By using the value 0 (zero), the Offline Address Book is not downloaded automatically, and Outlook must contact the online Global Address List. For additional information about the values for the DownloadOAB registry parameter, click the following article number to view the article in the Microsoft Knowledge Base:
823580 (http://support.microsoft.com/kb/823580/) How to configure how the Offline Address Book is downloaded when you use Outlook 2003 in Cached Exchange Mode
As per this article, if Offline Address Book (.oab) files were previously downloaded and were associated with a MAPI profile for Outlook, this setting will not have the correct effect. To use this setting, you must set the registry value, remove any .oab files from the local computer, and then synchronize.

08.31.2005 at 12:25PM PDT, ID: 14796874

rltabbe:

I am getting this err when I do a sync and I checked my PC for the *.ost and the *.OAB it does not detect either file. The err i am getting is: Microsoft Exchange server reported err (0X8004010F) the operation failed. an object could not be found.

How do I fix the err???

10.12.2005 at 07:38AM PDT, ID: 15069246

giff:

We have seen this error also. What we discovered is that when you go to the Properties of your mailbox store (the server/store of the users that are having the issue), on the General Tab, look at the Offline Address List...if this is blank you users don't know where to get a copy of the OAB. (Assuming it's been built okay on you server and replication properly). If you select Browse, you can associate your offline address list to that mailbox store. Hope this helps.

20080236-EE-VQP-29