Here's the issue:
Users are intermittantly getting a file lock/sharing violation error when trying to delete/rename a file on a network share. Admin level user can delete/change the name either on the server, or on a workstation through the share. The problem appears to be related only to tiff files.
Here's the setup:
This is a Windows 2000 domain. The server in question is a DC, and is the primary file storage server for the domain. The folder share that the user accesses, has the share permission set to Authenticated users, full access. The NTFS permission on the folder has Domain admins Full access, and RS (the users group) set to Full access.
The files are usually tiff format, and are large >300mb.
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look through these:
File Lock or Access Denied Error Message When You Save Files Over the Network
http://support.microsoft.c
Files on Network Shares Open Slowly or Read-Only or You Receive an Error Message
http://support.microsoft.c
turn off multi user editing
http://support.microsoft.c
Program Opens a File As Read-Only or Returns a Sharing Violation
http://support.microsoft.c
Hope one of these helps!
just go to http://www.sysinternals.co
Sharing violations. Great customers love you to waste your time on these
Most common reason is files being accessed by more than 2 people
For some reason if the pc is on a different subnet can cause an error
Have you tried to install a new TIFF file, they may be corupt for some reason.
I dont have real answer but a good suggest to set up a ftp server to the share. Easierly done with a DC ( I presume W2k), I sugest ISM ( Internet service manager) IIS component with 2k.
Shivsa: the files in questioan are not protected. The share permission is set to "Authenticated Users". I may try "Everyone" as a test, but I don't think this is the issue.
stevenlewis: I'm checking on the Q docs you pointed out. We're on our Xmas break right now, so it won't be till January that I dig deeper into this.
zdkev: the files are only in use by one user, though the folder is accessed by three people.
chicagoan: I'll try the command line option. What's the reason for thinking this would work over Explorer etc? The users always use detailed view in explorer.
bbao: I'll check filemon.exe out and let all of you know what I find.
danhalen: the files are only being accessed by one person at a time. The workstations are indeed on a different subnet, but I don't think this is the issue.
To all: thanks for the suggestions, I'll be working on the problem in January. My gut feeling is a permissions issue seeing as the admin account can change the name at any time. If anyone is familiar with Win2k file/folder permission setup, throw out some comments please!
Thanks
SlyDog
Shep, i think you might just read some M$KB article regarding similar situation. in fact, any kind of anti-virus program may cause this problem if it has auto-scan agent running at background.
SlyDog, with filemon.exe you may find out who is accessing your files, just determine which procedures are there. do you have any anti-virus program installed?
cheers,
bbao
Yes we do run Norton Corp v8.1, but scanning of network drives is disabled on the clients. It may still prove to be the issue, I'm guessing based on the large file size involved (locking the file till it's done scanning maybe). The only thing that suggests it isn't antivirus, is the fact that an admin account can make the changes without problems. I'm currently waiting for the parties involved do have time for me to work on the problem.
I'm also knee deep in another server install, so please be patient for a few more days.
Dang users make my job so hard some times! ;-)
Ken
SlyDog, sometimes we can not believe the 'disable' function of some programs, hehe :) in fact, it is just a word displayed on screen, who knows its host program is doing what at background?! ;) if it is possible, please post the installed programs and even some 3rd party agent/services/drivers if you think they are related.
ok, keep in contact.
Thanks for your help everyone. After a little playing around, and watching what the users were doing, it turns out that the problem seems to revolve around the thumbnail being built in Explorer while the user tried to rename the files. I've showed the user how to turn the thumbnail view off prior to renaming files.
My only wish would be for MS to get there head out of their ass, and have the error messages reflect what is really happening. Perhaps having it say "File is locked cause we're building the thumbnail". It sure would have saved me a lot of time.
Thanks
Dog
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by: shivsaPosted on 2003-12-23 at 16:00:45ID: 9994449
Check properties of this file can it be protected file.
You need to check permissions for this folder on the "sharing" tab, try if you have Everyone permissions. if it works then it is sharing problem and not something else.