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7.6

"Unable to relay" error sending mail from Outlook 2002

Asked by nzmike in Miscellaneous Networking, Web Hosting, Domain Name Service (DNS)

Tags: relay, outlook, unable, error

Hi all, hope some one can help me as this is driving me mad.

Since a few days ago I have been getting this message when sending emails from my main email address:

Your message did not reach some or all of the intended recipients.

      Subject:      RE: PS CS
      Sent:      19/02/2004 8:14

The following recipient(s) could not be reached:

      'recipient@anywhere.com' on 19/02/2004 8:14
            550 5.7.1 Unable to relay for recipient@anywhere.com

(I have replaced the real email address with 'recipient@anywhere.com')

I run Outlook 2002 on a W2K Pro machine and connect to the 'net via a Netgear RT314 router and a Netgear DM602 ADSL modem.  I do not run Exchange on my PC and I can receive emails without a problem.  I have tried everything to solve this - deleted and recreated the email account, run a virus scan (with 100% up to date virus defs), run AdAware, turned off the SMTP server in IIS5, searched Google - none of this makes any difference.

The interesting thing is that the email address that doesn't work is from my web hosting company.  My ISP also gives me an email address which I rarely use but that sends and receives fine.  These two companies are not related and so the POP3 and SMTP servers are totally different machines in different domains etc.

I have talked to my web hosting co (run by a friend) and he insists everything is fine and his other clients can send emails with no problems.  One other thing - I can send an email to him or send one to my other email addresses hosted by his company without problem - but as soon as it tries to go to the outside world is when I get the error.

Does anyone know what is going on here?  Has my email address been blacklisted somewhere (is that even possible?) or would this suggest a definate problemw ith the Exchange server of my web hosting co?

Thanks in advance for any help...

Mike.
 
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About this solution

Zones: Miscellaneous Networking, Web Hosting, Domain Name Service (DNS)
Tags: relay, outlook, unable, error
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Solution Provided By: wyliecoyoteuk
Participating Experts: 6
Solution Grade: B
 
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