Question

Interview Questions

Asked by: wileavere

Hello All,

I am in the process of interviewing for IT jobs.  I have been given a couple of senerios that the interviewer wanted me to go through what I would do to figure out the problem and what to do to correct it.  Both of these senerios I failed to get the specific solution, but I managed to go through the right steps in order to figure out the problem.

I was wondering if other people have had this same experience during an interview?  And what kind of questions or senerios you were giving.  Also, I would appreciate any input from interviewers that are out there.  What questions have you asked?

Thanks in advance.
Eman

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Asked On
2005-01-29 at 11:05:39ID21293869
Tags

interview

,

questions

Topic

Miscellaneous Networking

Participating Experts
5
Points
250
Comments
8

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Answers

 

by: brakk0Posted on 2005-01-29 at 11:10:42ID: 13172724

In my experience, they aren't looking for a fix for the problem, they just want to see what you would do to try and troubleshoot it. Sometimes they have asked me about problems they are currently having and they don't even know what the correct answer is. I just start listing things I would check and questions I would ask the user.

 

by: GenexenPosted on 2005-01-29 at 11:47:13ID: 13172846

I don't think that deductive thinking/troubleshooting can be taught - it is an inate ability that someone either has or doesn't have.  When I meet with potential job candidates, I try to determine if they have this ability.  

Job-specifics like IOS commands can be taught to just about anyone.  The ability to know when to use those commands can not :-)

On my second-ever IT job interview (waaaay back in '98) I was asked to explain how a 4-stroke internal combustion engine worked.  I got that job...

 

by: pseudocyberPosted on 2005-01-29 at 14:12:42ID: 13173436

KISS - keep it simple stupid.  Start with the easy stuff to check, assuming nothing.  If you're looking at a network problem, work from the bottom of the OSI model up.  If you don't know the OSI model, learn it.

It would help us help you if you told us what your background is and what kind of IT job you're trying to get ... "IT jobs" is pretty vague, and you'd get better information out if you put better info in (another IT principle - GIGO - garbage in, garbage out).

 

by: wileaverePosted on 2005-01-29 at 16:36:26ID: 13173946

More info:
I was employed as Network Admin at a local bank.  I am interviewing for the same types of position.  I have interviewed with two companies for field engineers and then this last position was for an IT specialist position supporting users over the phone and in person.

All of the current suggestions are very good.  Any additional would be appreciated.

 

by: JonShPosted on 2005-01-29 at 19:46:27ID: 13174396

I used to ask all sorts of interview questions, depending on what the client I was working for was hiring for or wanted to see in a candidate.  Sometimes, the most interesting response can be found by asking questions outside the domain of the hire.  For example, asking a manager candidate the difference between 802.1q and the cisco version of this protocol.  Or asking an engineer candidate to discuss project budgets.  This can give you a very clear and fast picture of either limitations of hidden abilities.  Sometimes.  Sometimes it just upsets the candidate :) (also useful).  I often ask detail nitty-gritty questions, like

What is the purpose of SNAP in ethernet packeting?
What technologies use Token Bus as an architecture?
If an adapter card is using RAM between paragraph D000-D3FF, how much space is that?
How do you propagate default route?
How big is the IPX network number in Octets?
Compare NTFS to FAT16.
Whats the appropriate mask for 10.6.5.81 if you use a natural mask?
Using the same address, what address is the router at if I tell you the router is the first available address on the network?
same question, but instead of a natural mask, assume the the network is divided to allow a max of 14 workstations on a single network?

Then we ask about protocols, and NOS and directory permissions....and if they are still standing, I hire them :)





 

by: samccarthyPosted on 2005-01-29 at 22:04:45ID: 13174700

I always had 2 check sheets.  One was for the phone interview and one for in person.  I have to respectfully disagree Genexen, proper troubleshooting and deductive thinking can be taught.  It comes easier to some people than others.  The Navy taught a 6 Step Troubleshooting method and when I learned it, I thought this is stupid, too many steps.  But............  I found that it really does work.  If you follow the steps it forces you to look at the symptoms, ask questions, look again at all your indications and make some preliminary decisions on checks to run.  All this is done before ever touching the equipment.  Too often, technicians are their own worse enemy by jumping into problems without stepping back and looking at the big picture and all the symptoms before they take off on a course of action.  Then they don't return the settings to the original settings during later troubleshooting and create more problems for themselves.

Whenever I interview people, I do look for the right answers, but I look heavily at attitude and willingness to learn.  If I am asked troubleshooting questions on a scenerio, you need to pump as much information out of the interviewer as possible.  Explain to the interviewer what you are checking and why.  Ask more questions along the way.  You will probably hit on something the interviewer didn't think about.  Go about your troubleshooting business with enthusiasm.  Let the interviewer know that you don't have all the answers, but are a quick learner and know where to look for the answers.  Technet, the Web, Technical Manuals, Manufacturers sites, etc., are all great places to look for answers.

Of course, if you are looking for a Network Admin job, you need to stand out from the pack.  Do you have some certifications?  If so, get more.  If you are an MCSE, get your MCSA, A+, Network +.  Employers want value and if you bring more to the table than the next guy, you are a step ahead of your competition.  Think outside the box.  Tell the perspective employer how you can help them solve their problems.  Ask them about what their needs are, understand those needs and be eager to help.  Diversify your experience, even if it's on that network at home.  

Show that employer that you WANT to work there and before you leave, ASK for the job!

 

by: brakk0Posted on 2005-01-29 at 23:08:19ID: 13174840

JonSH: about the subnetting questions, do you give them paper and pencil or expect them to immediatly know it off the top of their head? The first two don't have much to work out, you either know them or you don't, but the third one even I would need some paper (or at least a few minnutes of quiet) to work out and I think I know subnetting pretty well.

samccarthy: What are the 6 troubleshooting steps? and, what does it mean to "ask for the job"? I've heard alot of people say to do that, but don't know how to actually do it. Do you just say at the end of the interview "so, can I have the job?" and wait for an answer?

 

by: JonShPosted on 2005-01-30 at 03:19:42ID: 13175382

Brakk0: If they want paper, I give it to them but its a subtle downcheck.  The mask should be instantly obvious (255.255.255.240) and we should all be welll versed in counting by 16s......the networks are 10.6.5.0, .16, .32, .48, .64, .80, at which point the humor is obvious.  The address I gave is the router for the 10.6.5.80 network :)

And asking for the job is simple: "I'm very interested in the position you are hiring for, and I'd very much like to fill it." reword for your own tastes :)  Don't expect an answer....Do remember to send a thank you for the opportunity to interview.

20120131-EE-VQP-002

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