I don't think that deductive thinking/troubleshooting can be taught - it is an inate ability that someone either has or doesn't have. When I meet with potential job candidates, I try to determine if they have this ability.
Job-specifics like IOS commands can be taught to just about anyone. The ability to know when to use those commands can not :-)
On my second-ever IT job interview (waaaay back in '98) I was asked to explain how a 4-stroke internal combustion engine worked. I got that job...
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by: brakk0Posted on 2005-01-29 at 11:10:42ID: 13172724
In my experience, they aren't looking for a fix for the problem, they just want to see what you would do to try and troubleshoot it. Sometimes they have asked me about problems they are currently having and they don't even know what the correct answer is. I just start listing things I would check and questions I would ask the user.