If its not a cable or switch port problem, then the network card's hardware must be broken. Either chuck a USB network card onto their system for the sake of testing, or just buy a new network card.
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Question
Media Disconnected Message when Running Ipcong on pc connected to router
Hi Everyone:
I have a friend with a simple network of two computers. Both are running Windows XP Home SP2. The main computer which has connection to the router which is connected to the DSL modem box is working fine and can connect just fine to the internet. However, the second pc connected to the router via ethernet cabling can not access the internet. When I run ipconfig /all at the command prompt, I get the following information:
Host Name: Joan
Primary DNS Suffix....
Node Type.... Broadcast
IP Routing Enabled....No
WINS Proxy Enabled....No
Ethernet Adapter.... Fast Access
Media State.... Media Disconnected
Description.... LInksys NC100 Fast Ethernet Adapter
Physical Address... 00-04-5A-8E-D2-67
The NIC within the Device Manager of the problem pc looks normal and shows no signs of driver corruption as would be indicated by a yellow exclamation point. With respect to troubleshooting, we have uninstalled and reinstalled the NIC drivers using XP Home's native drivers.
The router is a Linksys 4 port router, Model Number NR041-WM.
If further information is needed, please feel free to let me know. I look forward to hearing from everyone's regarding this question.
Thank you.
George
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Answers
It's not necessarily a dead network card. Corrupted winsock and TCP/IP stacks can cause the same issue. Are there any lights on the NIC? There should be two, one for activity and one for link. What's the status of each (solid, out, or blinking)?
You mentioned you were using the native XP drivers. Try drivers from the manufacturer.
If the speed between the two PCs is not an issue (file sharing, etc.), lower the link speed/duplexing mode. This is often found in the properties of the network card, under the advanced tab, in device manager. Especially do this if it is a GB network card ona 10/100 router or switch....it may not be auto sensing correctly.
Ensure your NIC isn't installed directly under anything that runs really hot (like a video card). This is assuming it's internal.
try doing the following from the cmd line:
netsh int reset all
This should reset all of your network settings.
If that doesn't work, you may want to look at something like this:
http://www.aspnetresources
Hi Everyone:
Due to so many other projects going on, I have gotten a little behind with this one. In any case, I believe we can safe rule out hardware culprits here because a new NIC, different ethernet cable, and different router port have been used. Now, we are ready to try out the software possiblities.
I will be back in touch on this situation as soon as possible.
Thank you
George
Hi Everyone:
I am pleased this situation is now resolved. However, it is a mystery! Last night, the pc which had the NIC card which would not detect the router suddenly was able to connect to the internet without any technical intervention. Is there a logical explanation for a NIC card to suddenly detect the router and begin letting the browswer open pages?
Thank you
George
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by: jdustinbPosted on 2006-09-08 at 16:56:59ID: 17483778
If you haven't already, it's always good to try some basic troubleshooting like swapping cables to ensure your cable is good. Also change the port it is connected to in order to ensure the port itself isn't bad.