Question

HP Install program not finding network printer, can ping & access via web though, possibly DNS?

Asked by: FASTECHS

I have a bizarre problem that may be dns related.

* I have one Xoom ADSL 6 wireless router/modem, connected to that 2 access points.
* The printer is hard wired into the network
* I have 4 comptuers 2 macs, 2 pcs, when I run the HP utility on each computer, none of the pcs find the printer on the network
* I have confirmed that all computers are using a DNS server that is the DSL router
* I can ping the IP address of the printer with no packet loss
* I can run angry ip scanner and find the printer
* I can connect via web browser directly to the printers web address, and manage settings etc
* I have confirmed the printer is getting an IP. I have tried via wireless and hard wire and same results
* I have tried both using the driver software, and the HP install network printer wizard, neither app will see the printer
* In order to get working I had to "RIG IT UP" by connecting the printer to each laptop via USB, and then manually add a HP TCPIP port pointing to the now static IP I set for the printer
* I have tried the printer both DHCP and static same results
* YET even though I can ping, and web access the printer by IP none of the install programs will find the printer on the network

I don't know if this is something with the printer, DNS or what

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Asked On
2009-10-21 at 06:56:34ID24830592
Topics

Miscellaneous Networking

,

Domain Name Service (DNS)

,

Printers by HP

Participating Experts
2
Points
500
Comments
4

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Answers

 

by: CyberLexPosted on 2009-10-21 at 07:32:51ID: 25624353

probably firewall closing SNMP port 161 which is needed to identify the printer. What model is it?

 

by: CyberLexPosted on 2009-10-21 at 07:49:33ID: 25624521

or you have a SNMP GET passwort set on the network card configuration :)

cheers
Lex

 

by: jackiemanPosted on 2009-10-23 at 04:36:15ID: 25643345

Model number of your HP printer?

 

by: FASTECHSPosted on 2009-11-10 at 07:55:54ID: 25786587

I had two different printers. The first is an officejet, can't remember the model. Then I got a Brother DCP-7020 and it too can't find the printer.

20120131-EE-VQP-002

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