Question

Veritas Netbackup error

Asked by: kurajesh

Hi,

Iam using Veritas Netbackup and sceduled backups are not happening. I checked the console and in the job details the following error is displayed "waiting resource backup-hcart2. Will retry physical later."

In "Reports-All log entries" I could see the following logs

Thu Jan 08 07:43:51 GST 2009      backup.aqilidistribution.com            started  backup job (jobid = 495) for client proddb.aqilidistribution.com, policy unix_thursday, schedule Full      Info      0      General
Thu Jan 08 07:43:27 GST 2009      backup.aqilidistribution.com            INITIATING  bprd: NetBackup 6.0 2005090706 on backup.aqilidistribution.com      Info      0      General
Thu Jan 08 07:43:21 GST 2009      backup.aqilidistribution.com            INITIATING  bpdbm: NetBackup 6.0 2005090706 on backup.aqilidistribution.com IDIRSTRUCT=2 (VERBOSE = 0)      Info      0      General
Thu Jan 08 07:43:21 GST 2009      backup.aqilidistribution.com            INITIATING  bpjobd: NetBackup 6.0 on backup.aqilidistribution.com      Info      0      General
Thu Jan 08 07:43:00 GST 2009      backup.aqilidistribution.com            bpdbm  TERMINATED      Info      0      General
Thu Jan 08 07:43:00 GST 2009      backup.aqilidistribution.com            TERMINATED  bpjobd      Info      0      General
Thu Jan 08 07:42:56 GST 2009      backup.aqilidistribution.com            bprd  TERMINATED      Info      0      General
Thu Jan 08 07:42:53 GST 2009      backup.aqilidistribution.com            cannot  get image info...proddb.aqilidistribution.com unix_thursday_0000000000_FULL       Error      0      General
Thu Jan 08 07:42:53 GST 2009      backup.aqilidistribution.com      proddb.aqilidistribution.com      (client  process aborted)      Info      493      BackStat
Thu Jan 08 07:42:53 GST 2009      backup.aqilidistribution.com      proddb.aqilidistribution.com      backup  of client proddb.aqilidistribution.com exited with status 50 (client process aborted)      Error      493      Backup
Thu Jan 08 07:42:53 GST 2009      backup.aqilidistribution.com            skipping  database backup -- no successful regular or user backups      Info      0      General

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Asked On
2009-01-07 at 22:40:06ID24034073
Topics

Disaster Recovery

,

Backup & Restore Software

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Answers

 

by: rbarnhardtPosted on 2009-01-08 at 08:02:09ID: 23326303

You could try to reinstall the remote agent if these errors occure on a single client, which looks like that is the case.
One of your status codes is 50. Below is a series of things to try to troubleshoot this problem:
1 Enable detailed debug logging:
  Create a bpbkar debug log directory (UNIX or Windows only).
             On UNIX: enable debug logging to the system logs by including the verbose option (-v) on the
             command that you use to start a daemon. This command can be:
               The ltidcommand that started the device management processes. If the -v option is included
                 on the ltid command, all daemons that were started as a result also have the -v option in
                 effect.
               A command to start a specific daemon (for example, acsd -v).

  Create a bpcddebug log directory (this log is created automatically on Macintosh clients.)
  On UNIX clients, add the VERBOSEoption to the /usr/openv/netbackup/bp.conffile.
  On PC clients, increase the debug or log level as explained in the debug log topics in Chapter 3.

2 Retry the operation and examine the resulting logs.
3 This error may occur if nbjm terminated while a backup job was running. Examine the unified logging files on the NetBackup server for nbjm (117) for more detail on the error. All unified logging is written to /usr/openv/logs(UNIX) or install_path\NetBackup\logs (Windows).
4 On UNIX clients, check for core files in the / directory.
5 On UNIX clients, check the system log (/usr/adm/messages on Solaris) for system problems.
6 This problem can sometimes be due to a corrupt binary. On UNIX clients, use the UNIX sum command to check the bpcd, bpbkar, and tar binaries, which are located in /usr/openv/netbackup/binon the client. Reinstall them if they are not the same as in the client directory under /usr/openv/netbackup/clienton the server. Run the NetBackup Configuration Validation Utility (NCVU) for the associated NetBackup clients. Note the client software checks in section
two.On a Windows client, check the bpinetd.exe, bpcd.exe, bpbkar32.exe, and tar32.exe files, which are located in the install_path\NetBackup\bin folder on the client. Reinstall the client if these files are as follows:
  Not the same size as on other Windows clients
  Not at the same release level
  Do not have the same NetBackup patches as other Windows clients

 

by: GreatVargasPosted on 2009-01-08 at 08:04:30ID: 23326323

I guess that the reason here is that your phusycall device that does the backups is not avaiable - backup-hcart2. Was this already working and stopped. is backup-hcart2 a robot? if so restart the library of the robot (by browser). Also check if you are choosing the correct backup device. Going to the policy and choosing "any avaiable" is one good option. Also restarting bprd (resource deamon) deamon and putting verbose=5 on the deamon is a good option (verbose will give you detailed logs.

keep me posted.

 

by: drunkenfoolPosted on 2009-01-13 at 14:05:36ID: 23367814

OK, guessing a little here but bear with me, but from the policy name being run (more the fact it includes the day of the week) I'm suspecting that this is a standalone tape drive (with the side effect that only a single tape is available at any time). Is anything else successfully backing up to this device before this policy runs?

As silly as this may sound, is there a storage unit called backup-hcart2? Just because a policy is set to use a particular storage unit does not mean it actually exists. The suggestion above from GreatVargas of setting the storage unit to "any available" should test if the storage unit is part of the issue.

Are any jobs successfully using this device at all? If not:

  • Is the device manager (ltid) service active on the host with the tape drive attached? 
  • Is the drive in a downed state. Check the device monitor in the GUI (or vmoprcmd from command line) and see what state the tape drive is in 
Failing all else, could you tell us what version/MP level of NBU you have and the platform for the server and client?


Let us all know how you get on
Gavin

 

by: kurajeshPosted on 2009-01-23 at 22:27:50ID: 23455324

Thanks for the solution

20120131-EE-VQP-002

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