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8.2

Help needed after BES server restore

Asked by atak2983 in Blackberry Operating System, Disaster Recovery

Tags: BES server google apps

We are having a pretty nasty problem following a bad (hardware) crash we experienced on one of our servers that was hosting a Blackberry Enterprise Server (BES) + BB Google app connector

Basically we had to restore the whole server from a recent (2 days old) backup (we do full images of all our severs over the WE). Restore went smoothly and the server seems to work just fine but the BB devices don't get any incoming mails.

From the BB manager console the devices seem online (the "last connected" timestamp is regularly updated) but there is no INCOMING mail.

Interestingly enough users can SEND from the device but do not RECEIVE. Contacts are also sync-ing ok... Futhermore I can send admin e-mails to the handheld.

I have tried to delete one user, wipe the handheld and do an enterprise activation but it doesn't work (the device stays in "initializing" mode. I get a whole bunch of network@xxx.etp.eu.blackberry.net in the mailbox. Clearly these should be delivered to the device but are not, hence the stall in the activation process,

It would seem that the incoming mail flow has somehow been interrupted between the BES and google mail, but only for incoming mail (obviously mails can still be read through web interface or imap). So it's not and authentication problem... but what else could I do ?!

Very puzzling...

Any idea / help would be most welcome !

Regards
[+][-]11/24/09 03:00 AM, ID: 25895935Accepted Solution

Your question has an Asker Certified™ answer! atak2983 verified that this solution worked for them--which means it will likely work for you, too. Click to view the solution free for 30-days now.

About this solution

Zones: Blackberry Operating System, Disaster Recovery
Tags: BES server google apps
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Solution Provided By: atak2983
Participating Experts: 1
Solution Grade: A
 
[+][-]11/18/09 10:02 AM, ID: 25852783Expert Comment

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[+][-]11/18/09 04:03 PM, ID: 25856401Author Comment

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