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05.06.2008 at 12:47PM PDT, ID: 23380716 | Points: 250
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Cisco ACS authentication issue

Tags: cisco, acs, 4.1
I have configure Cisco ACS v4.1 to control network accessing. When a domain user logon, it takes a few seconds to logon using credentials. However, it takes around 1 minute to get the authentication successfully. The problem is the computer can't talk to the DHCP and DC. The network status shows Limits or not connectivity. The ipconfig shows it uses auto ip address 169.254.x.x. To obtain an IP or talk to the DC, the user needs to enter ipconfig /renew or re-logon. How do you troubleshoot it?
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Question Stats
Zone: Networking
Question Asked By: blin2000
Question Asked On: 05.06.2008
Participating Experts: 1
Points: 250
Views: 0
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05.07.2008 at 06:09PM PDT, ID: 21521632

Rank: Guru

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05.08.2008 at 02:14PM PDT, ID: 21528527

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05.19.2008 at 10:12AM PDT, ID: 21599643

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05.19.2008 at 03:26PM PDT, ID: 21602143

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06.16.2008 at 09:34AM PDT, ID: 21795220

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05.07.2008 at 06:09PM PDT, ID: 21521632

Rank: Guru

Is this trying to authenticate VPN users?  You look like you have a DHCP specific issue rather than anything with ACS.

Pls confirm how the users are logging in

cheers
 
05.08.2008 at 02:14PM PDT, ID: 21528527
No, it is not VPN user. Just LAN users. If we don't configure port to use dot1x, it works and it has been working fo rmany years. The normal logon takes just seconds without ACS.  I also find the computer will receive an IP address from DHCP after logon 5 minutes. The problem is that authentication takes too longer to get pass, the computer uses windows credentials to logon. The port led take over one minutes to become green from orange.
 
05.19.2008 at 10:12AM PDT, ID: 21599643
I have installed wireshark on one of our XP. he capture result can be found this link: http://chicagotech.net/images/acssniffing.gif.

What I did is running wireshark after logon without network and plug the cable. Based on the sniffing, The computer try to talk to the DHCP and can't get an Ip until 25 seconds.

Normally, it takes the XP logon and maps the network drives in 5 seconds if it doesn't connect to authentication port.
 
05.19.2008 at 03:26PM PDT, ID: 21602143

Rank: Guru

I am not v familiar with 802.1X but if the issue doesn't occur when its enabled, there may be a config issue.

Check your IOS version is not out of date and have a look at this doc re 802.1X auth setup - it may highlight a minor issue you have overlooked

good luck

http://www.cisco.com/en/US/docs/switches/lan/catalyst4000/7.6/configuration/guide/8021x.html
 
06.16.2008 at 09:34AM PDT, ID: 21795220
Update. It is Cisco configuration issue. The Cisco Engineer forgot to check machine authentication.
 
 
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