Question

can connect to swann system from home but not from away from the house???

Asked by: Blackjack

I can connect easily to my swann system inside my house but I cannot connect off the same laptop from any other location.

Setup is DHCP...I've put in the IP address that works at home but it doesn't work away from the house.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2008-12-21 at 20:22:21ID24002389
Tags

Swann system remote connectivity

Topics

Network Analysis Software

,

Home Security

,

General Computer Systems

,

Internet & Email Software

Participating Experts
2
Points
50
Comments
9

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Is there away to easily Rename
    I am trying to adapt a sample data base to fit our needs and I need to rename a Table and fields in the table. Is there an easier way to do this so it carries through the forms, queries, and reports, and event procedures?
  2. Blowing away Win2000?
    I really messed up! I installed Win2000 0ver Win98 on my desktop so I could network with my laptop... but too darned many programs are messing up and my second hard drive is not accessable! Help! I want to blow away Win2000 and re-install Win98! How do I do that? Thanks!...
  3. Connection away from home.
    This will seem like a stupid question but here we go. I am based in the uk where my internet connection is via bt and is broadband. The service is supplied totally by british telecom. In a couple of weeks I am getting away from it all and will be in Kenya. I am taking a l...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: burrcmPosted on 2008-12-24 at 05:26:07ID: 23239886

Is this a wireless modem? If so it is limited to a range not much further than inside your house, maybe next door on a good day. Please explain your system in more detail.

Chris B

 

by: nomorefuzzylogicPosted on 2009-01-08 at 12:32:56ID: 23329800

By "away from the house" do you mean over the Internet?
If so then you will need to configure your router to forward the port (presumably 80) to the Swann. Then you need to connect to the PUBLIC IP address of your Internet connection router from your laptop - not the PRIVATE IP address used within your network. To achieve this you will either need a fixed PUBLIC IP address assigned by your ISP or use a Dynamic IP service - such as NO-IP.COM

 

by: nomorefuzzylogicPosted on 2009-02-23 at 15:08:51ID: 23716716

Blackjack has not specified what "Swann" system he is referring to - or answered the basic question of whether he is trying to connect over the Internet.
The only hint to the unknown "Swann" component was gained by Googling on "Swann" which appears to refer to a Video Surveillance system - rather than many other "Swann" products.
In the event that this is what he is refering to then the answer provided regarding the mapping of a port from his router to the Swann device (presumably Video camera) on his internal network so that it can be accessed from the Internet is the answer to his problem - especially given that he states he is trying to use the DHCP address assigned from his router on his internal network which, of course, is a private address and therefore, by definition, not accessible over the Internet.
His comment regarding that no-one understands the problem but a tech at Swann is therefore not correct.

 

by: burrcmPosted on 2009-02-23 at 22:48:51ID: 23718855

How can we assist if the asker will not clarify what his equipment is? No mind readers here regrettably. It seems likely that nomorefuzzylogic has correctly assessed the situation, and if so the issues are easily rectified. If he wants to delete, no problem, but no refund.

Chris B

 

by: BlackjackPosted on 2009-02-23 at 23:00:15ID: 23718916

I bought a Swann DVR4 SecuraNet system and spoke to a tech support person three days ago who setup my system for remote access. I tested it today and I cannot get it to work from a remote location. I am using a Belkin router at home that is wired into my Swann system and it works fine at home and on the internet as long as I am at home. When I try and access  the cameras via the web page in explorer from a remote location, it comes up with a blank page and I go to www.whatismyip.com and get my ip number and enter it in. I get a blank page. My email Ip changes pretty often&is that normal? I know I have the SWANN DVR IP allocation as DHCP. Should it be static?   I am trying to monitor my house while I am away for weeks on end and need this system.

 

by: nomorefuzzylogicPosted on 2009-02-24 at 07:39:46ID: 23722598

There are several considerations regarding your setup - some of which are dependant upon the features provided by your router but I will try to put the issue into perspective.
Your router provides a link between the Internet (outside World) and your local area network (LAN - in your house).
Your LAN uses one set of IP Addresses - generally of the form 192.168.x.x - which is a PRIVATE address range and is not propagated over the Internet. There are millions of LANS all using the SAME addresses - "every home will have one" (well it is one way of looking at it).
The result of this is that the address of your PC and Camera are different but on the same 192.168.x.x subnet. The address of MY PC and Camera may be exactly the same as yours but you will never know because we have different LANS which use addresses which are only accessible in our own homes and they are not directly accessible from the outside world.
Just like any networked device on your LAN your Routers WAN side also has an IP address - this address is different - it is unique on the whole Internet. This IP address may change every time your router connects to the Internet and you must know what it is if you need to connect to it from somewhere on the Internet. It is the only way in to your LAN and hence to your camera.
So - you must know what your WAN side IP address is - you have various options here. You can sign up with your Internet Service Provider for a FIXED IP (normally a premium service resulting in extra monthly cost) or you can subscribe to an outside "Dynamic IP DNS" service such as NO-IP.COM (generally free for simple home usage). For a Dynamic IP service you need to regularly register from your router or a PC on your LAN so that it knows what your public IP adress is at any time. Your public IP address will be associated with a fixed name such as "blackjack.servebeer.com" and published on the Internet Name Servers. You can then access the WAN side of your router, no matter what it is, by using the name which will be resolved to whatever IP adress has been assigned by your ISP.
That is only the first part of the issue - whilst you could type "blackjack.servebeer.com" into Internet Explorer and the communication will then pass over the Internet to your router - you will probably get nothing back because the router will just ignore the request for a web page.
You now have to understand that an end point for IP communications has 2 parts - the first is the IP address which we have discussed. The second part is a "PORT". By default web servers listen for incoming requests on port 80 - this is what your camera server is doing. (Note you can generally change the port numbers so you must work out which one you want to use - with just a simple installation it is probably easier just to stick with 80).
So, a web browser on a PC on your LAN can get a picture from the camera by specifying the address of the camera server and the port that the camera server is waiting for requests on (eg 192.168.1.25:80 - where the ":80" is default and so does not have to be specified but would need to be if you used a different port number).
It is a bit more difficult from the Internet because the only adress you have is of the WAN side of the router and you may have several webcams or even many other types of devices and the only way you can distinguish between them would be to associate a different port number with each device.
Now, when a request comes in to your router from the Internet you router must be told what to do with it - in other words a request on port 80 might need to be redirected from the router's WAN port to a camera server listening on port 80 on your LAN, a second camera server would have to be associated with a different port number - such as 81.
For the purposes of configuring the router to forward communication requests coming in on different ports to the particular cameras it is far easier to have FIXED IP addresses on the cameras (each one has a different address!).
There are also different communication types - without going into the complications of these - normal web page accesses use TCP.
So you need to configure your router to redirect TCP port 80 from the WAN side to the IP address you have given to camera 1 and to port 80 at that address. With the 2nd camera you need to redirect TCP port 81 from the WAN side to the IP address you have given to camera 2 and to port 80 at that address (note the camera servers both listen on the default port 80 but in order to be able to see both from outside you need the rotuer to differentiate the requests hence the TCP ports 80 & 81 on the WAN side).
From the Internet you would then enter the address "blackjack.servebeer.com" to see camera 1 and "blackjack.servebeer.com:81" to see camera 2.

 

by: BlackjackPosted on 2009-02-24 at 23:39:55ID: 31550946

I will still have to call Swann to have them check and guide me through all the settings, but what is described by nomorefuzzylogic is exactly the way that it should work..

 

by: burrcmPosted on 2009-02-25 at 00:35:44ID: 23731382

Excellent explanation.

Chris B

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...