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LeonHeyns

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How to setup an email auto responder for specific accounts via exchage ?

Hi Experts.... Please help
I am using a Small Business Server 2003 with exchage. I am trying to set up an auto resonder to automaticaly respond to emails sent to jobs@mydomain.com. I have the email from the jobs@mydomain.com forwarded to leon@mydomain.com and via the distrubution list.
I need to find a way to have an auto responder automaticly send an auto responce back to the user.

I tried confuguring rules in outlook on the client and that does not seem to work. I cant use the out of office option because then everybody that emails me on leon@mydomain.com would get the auto responder if I set it to be in out of office mode.

Can you tell me if this can be done and how to do it ?

Regards, Leon
If it is easier for you to call feel free to do so my cell is ***Phone Number Removed by TechSoEasy -- EE's Microsoft Zone Advisor***  Direct assistance of this sort is prohibited by EE guidelines: https://www.experts-exchange.com/help.jsp#hi99 



Thanks
Avatar of jodypeet
jodypeet

Hi  Leon,

you could set up an outlook rule on the jobs mailbox that replies to any message sent to it using a template and then forwards it to you.
You would have to create \modify a template to suit. This has one drawback that outlook would need to be running to work as i don't think it will save it as a server rule.
The other option would be to assign the jobs@mydomain alias to your account, and set the rule up there that auto replies.
Avatar of Jeffrey Kane - TechSoEasy
Hi LeonHeyns,

When you say you have emails sent to jobs@mydomain.com, do you mean that you set up a user mailbox in Exchange called Jobs?  
Or, have you just added jobs@yourdomain.com to your own mailbox?
Or do you mean that you are still using POP3 email and have set up this forwarding at the POP3 server?

Any of the above is really the wrong way to start.

What you want to do is create a public folder that is mail enabled.  
You must do this in the Server Management Console > Advanced Management > First Organization (Exchange) > Folders > Public Folders.  
Right click to create a new folder called jobs then click OK.
Then right click the new "jobs" folder to select All Tasks > Mail Enable
Right click once more and select properties > E-mail Addresses tab
Click New... and add SMTP Address jobs@domain.com
Then, if you want a copy of the message to go to your mailbox as well, click on the Exchange General tab and Delivery Options and select Forward to: and enter leon@mydomain.com as well as "Deliver messages to both forwarding address and folder"
Click OK to close out the properties dialogue.

Then, to configure the autoresponder you must use Outlook on your workstation
Open Outlook and click the Folder List icon to display all folders.
Navigate to the new Public Folder > Jobs
Right click on the folder and select properties
On the Administration tab click Folder Assistant and then Add Rule
Under Perform these actions: check "Reply with" and click Template...
Enter the subject and then any reply message leaving the To... and CC... boxes blank
Close the template and click YES to save changes
Click OK on the rule and click YES to acknowledge that it will fire for all incomming messages
Then OK again to save your changes.

Instead of having the Jobs folder forward a copy of each received message to your inbox, it would probably be better to just add it to your Favorites Folders so you can see it directly in Outlook.

Jeff
TechSoEasy
Avatar of LeonHeyns

ASKER

I worked through that and got it done exactly as the instructions indicate from Jeff TechSoEasy.  It still doesnt send the autoresponder.

Any ideas ?
ASKER CERTIFIED SOLUTION
Avatar of Jeffrey Kane - TechSoEasy
Jeffrey Kane - TechSoEasy
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Thanks, Jeff that worked great.

You're the man !  :)
Hi,

I have setup the auto-responder and it works internally, but when I send from an external email address I get a delvery notification failure.  Any ideas anyone? I see that you changed the global settings as well.  Can someone talk me through where and how you did this.

Thanks

Neo3998
just found the Global settings and checked "automatic replies". Working internally but still not working when I send to it from an external email address.

Thanks

Neo3998
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