I have been receiving the error message "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." everytime I right click a file or when I'm browsing the directories of my hard drive. I have ran Norton Antivirus with the latest updates, adaware and spybot with no luck. The error signature it gives me is:
AppName: explorer.exe AppVer: 6.0.2800.1106 ModName: unknown
ModVer: 0.0.0.0 Offset: 04446fe8
for ModName, xvid.dll and nvcpl.dll also show up at times.
I also have a hijack log if anyone needs to see:
Logfile of HijackThis v1.97.7
Scan saved at 4:45:24 PM, on 5/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.e
xe
C:\WINDOWS\system32\winlog
on.exe
C:\WINDOWS\system32\servic
es.exe
C:\WINDOWS\system32\lsass.
exe
C:\WINDOWS\system32\svchos
t.exe
C:\WINDOWS\System32\svchos
t.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbloa
d.exe
C:\WINDOWS\system32\LEXBCE
S.EXE
C:\WINDOWS\system32\LEXPPS
.EXE
C:\WINDOWS\system32\spools
v.exe
C:\WINDOWS\System32\CTSvcC
DA.EXE
C:\Program Files\Norton AntiVirus\AdvTools\NPROTEC
T.EXE
C:\WINDOWS\System32\nvsvc3
2.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.e
xe
C:\WINDOWS\System32\svchos
t.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.ex
e
C:\WINDOWS\System32\MsPMSP
Sv.exe
C:\WINDOWS\System32\LXSUPM
ON.EXE
C:\Program Files\Messenger Plus! 2\MsgPlus.exe
C:\Program Files\Analog Devices\SoundMAX\smax4.exe
C:\Program Files\Java\j2re1.4.2_03\bi
n\jusched.
exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\Logitech\iTouch\iTou
ch.exe
C:\Program Files\MUSICMATCH\MUSICMATC
H Jukebox\mmtask.exe
C:\Program Files\Motherboard Monitor 5\MBM5.EXE
C:\Program Files\Common files\updater\wupdater.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\RUNDLL
32.EXE
C:\Program Files\Logitech\MouseWare\s
ystem\em_e
xec.exe
C:\Program Files\Stardock\ObjectDock\
ObjectDock
.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\wuaucl
t.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer.exe
R0 - HKCU\Software\Microsoft\In
ternet Explorer\Main,Start Page =
http://www.sympatico.ca/R1 - HKCU\Software\Microsoft\In
ternet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Sympatico
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6
BB168A7031
0} - C:\PROGRA~1\INCRED~1\BHO\I
NCFIN~1.DL
L (file missing)
O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2
A3C64AE693
9} - C:\WINDOWS\bi.dll
O2 - BHO: (no name) - {0000CC75-ACF3-4cac-A0A9-D
D3868E0685
2} - C:\PROGRA~1\DAP\dapbho.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-7
84B7D6BE0B
3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEH
elper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-C
F10577473F
7} - c:\program files\google\googletoolbar
1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-F
ADC6B08487
2} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-0
0A0C908246
7} - C:\WINDOWS\System32\msdxm.
ocx
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0
050BA6940E
3} - C:\PROGRA~1\FLASHGET\fgieb
ar.dll
O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-B
CE6BD127F0
8} - C:\PROGRA~1\DAP\dapiebar.d
ll
O3 - Toolbar: SurferBar - {FF7FD490-34E7-4FA1-927A-F
5799E6AAD7
B} - c:\PROGRA~1\win32.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-0
09027A5CD4
F} - c:\program files\google\googletoolbar
1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7
859DF00B1D
6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.
dll,NvStar
tup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPM
ON.EXE RUN
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\K-Lite Codec Pack\real\Update_OB\evntsv
c.exe -osboot
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [SoundMax] "C:\Program Files\Analog Devices\SoundMAX\smax4.exe
" /tray
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bi
n\jusched.
exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCh
eck.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTou
ch.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATC
H Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MBM 5] "C:\Program Files\Motherboard Monitor 5\MBM5.EXE"
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTo
ols\ADVCHK
.EXE
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTr
ay.dll,NvT
askbarInit
O4 - HKLM\..\RunServices: [CMD] cmd32.exe
O4 - HKCU\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [DesktopX] "C:\Program Files\Stardock\Object Desktop\DesktopX\DesktopX.
exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: Sympatico.lnk = ?
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\
ObjectDock
.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\
LDMConf.ex
e
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.h
tm
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmse
arch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmba
cklinks.ht
ml
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmca
che.html
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.
htm
O8 - Extra context menu item: Download &Flash Movies - C:\Program Files\Flash2X\Flash Hunter\save.htm
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmsi
milar.html
O8 - Extra context menu item: Translate Page - res://C:\Program Files\Google\GoogleToolbar
1.dll/cmtr
ans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Run DAP (HKLM)
O9 - Extra button: FlashGet (HKLM)
O9 - Extra 'Tools' menuitem: &FlashGet (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: Flash2X Flash Hunter (HKCU)
O9 - Extra 'Tools' menuitem: &Launch Flash Hunter (HKCU)
O16 - DPF: {006BC827-9780-4305-B96D-A
BACEC1276A
8} (EGameLoader Control) -
http://www.e-games.com.my/com/EGameLoader.cabO16 - DPF: {166B1BCA-3F9C-11CF-8075-4
4455354000
0} (Shockwave ActiveX Control) -
http://download.macromedia.com/pub/shockwave/cabs/director/sw.cabO16 - DPF: {18701356-F9AC-4348-8B1D-2
84C7D59B4A
5} (Genius Control) -
http://www.worldcybergames.com/gamezone/genius.cabO16 - DPF: {2917297F-F02B-4B9D-81DF-4
94B6333150
B} (Minesweeper Flags Class) -
http://messenger.zone.msn.com/binary/MineSweeper.cabO16 - DPF: {48884C41-EFAC-433D-958A-9
FADAC41408
E} (EGamesPlugin Class) -
https://www.e-games.com.my/com/EGamesPlugin.cabO16 - DPF: {7B297BFD-85E4-4092-B2AF-1
6A91B2EA10
3} (WScanCtl Class) -
http://www3.ca.com/threatinfo/virusinfo/webscan.cabO16 - DPF: {8E0D4DE5-3180-4024-A327-4
DFAD1796A8
D} (MessengerStatsClient Class) -
http://messenger.zone.msn.com/binary/MessengerStatsClient.cabO16 - DPF: {9F1C11AA-197B-4942-BA54-4
7A8489BB47
F} (Update Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37863.924849537O16 - DPF: {B5CC0E52-9CE2-4BF2-8365-A
0E4E2C528A
2} (EGameWebCrypt Class) -
http://www.e-games.com.my/com/EGameWebCrypt.cabO16 - DPF: {CBCE5587-4AF8-47B1-94FA-B
602DACA055
1} (Surp Control) -
http://www.worldcybergames.com/gamezone/surp.cabO16 - DPF: {CFCB7308-782F-11D4-BE27-0
00102598CE
4} (NPX Control) -
http://kr.pristontale.com/nprotect/nprotect/npx.cabO16 - DPF: {D27CDB6E-AE6D-11CF-96B8-4
4455354000
0} (Shockwave Flash Object) -
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cabO17 - HKLM\System\CCS\Services\T
cpip\..\{6
67EEB7B-9E
65-4773-87
D6-142F789
001C9}: NameServer = 206.47.244.102 206.47.244.89
Can someone please help me??
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