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7.8

Generic Host Process for Win32 Services has encountered a problem and needs to close on AV and Ad-Aware clean PC

Asked by aslaksen_h in Windows XP Operating System

Tags: host, generic, win32, process, services

Hi everybody,

I have a Dell Inspiron 600m laptop running Windows XP SP2 with Symantec AntiVirus, Symantec Client Firewall, Ad-Aware SE Professional and Ad-Watch SE Professional. I have scanned for viruses and windows update is up to date.

Over the last few days I've started getting the following message quite regularly:

Generic Host Process for Win32 Services has encountered a problem and needs
to close. We are sorry for the inconvenience.

szAppName : svchost.exe szAppVer : 5.1.2600.2180 szModName : ntdll.dll
szModVer : 5.1.2600.2180 offset : 00018fea

The machine starts up nicely, but the message either appears while I'm using IE, or when I'm leaving the computer alone. I'm usually able to close the apps, but sometimes I'm not able to shut down properly, and have to shut down by holding the power button down.

The boot up time has increased dramatically, too. I get the screen background quickly, but it takes more than a minute before the taskbar appears.

I vaguley remember that it occured once in a while in the past, but the last week it has started happening several days each day. I have not installed anything significant recently. If all else fails, I will start using system restore, but I'm a bit reluctant, because I'm not sure how far back to go.

I've looked at some of the suggestions on the web, but most of them apply to blaster or other virus problems, which I have already eliminated.

Thanks in advance!

Helmer

[+][-]01/13/05 12:04 PM, ID: 13037951Accepted Solution

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About this solution

Zone: Windows XP Operating System
Tags: host, generic, win32, process, services
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Solution Provided By: SheharyaarSaahil
Participating Experts: 10
Solution Grade: A
 
[+][-]01/13/05 06:30 PM, ID: 13041049Author Comment

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