We have installed a brand new pc with a clean copy of XP and updated it with all updates and service packs. The pc now has XP SP3 on it, and we are now finding that windows updates will not install on this box.
we have tried stopping the automatic updates service and deleting all the temp files and the log files etc, but this didnt help. it still downloads the files and then says it failed to install them.
Computer Brand = Dell Inc.
Computer Model = Precision WorkStation 690
heres an extract of the log file:
COMAPI - Updates to install = 1
2008-05-23 13:42:04:555 1140 14b4 Agent ** START ** Agent: Installing updates [CallerId = WindowsUpdate]
2008-05-23 13:42:04:555 412 10f4 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = WindowsUpdate]
2008-05-23 13:42:04:555 1140 14b4 Agent *********
2008-05-23 13:42:04:555 1140 14b4 Agent * Updates to install = 1
2008-05-23 13:42:04:555 1140 14b4 Agent * Title = Cumulative Security Update for Internet Explorer 7 for Windows XP (KB947864)
2008-05-23 13:42:04:555 1140 14b4 Agent * UpdateId = {0162A7A8-01E2-416F-ADCB-2
C68141A718
3}.104
2008-05-23 13:42:04:555 1140 14b4 Agent * Bundles 1 updates:
2008-05-23 13:42:04:555 1140 14b4 Agent * {6FF686FF-20E8-4DC3-82EB-C
8D5E652CE3
2}.104
2008-05-23 13:42:13:273 1140 10b4 Report REPORT EVENT: {ACACC1A2-7BF4-46D2-BB9D-2
74E35A4016
F} 2008-05-23 13:42:03:336+0100 1 162 101 {0162A7A8-01E2-416F-ADCB-2
C68141A718
3} 104 0 WindowsUpdate Success Content Download Download succeeded.
2008-05-23 13:42:16:055 1140 14b4 Handler Attempting to create remote handler process as CREATIVES\ant in session 0
2008-05-23 13:42:16:242 4528 16c0 Misc =========== Logging initialized (build: 7.0.6000.381, tz: +0100) ===========
2008-05-23 13:42:16:242 4528 16c0 Misc = Process: C:\WINDOWS\system32\wuaucl
t.exe
2008-05-23 13:42:16:242 4528 16c0 AUClnt FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
2008-05-23 13:42:16:242 1140 14b4 Handler FATAL: 0x80004002: ERROR: Remote update handler container process created (PID: 4528), but exited before signaling event
2008-05-23 13:42:16:305 1140 14b4 Agent * WARNING: Exit code = 0x80004002
2008-05-23 13:42:16:305 1140 14b4 Agent *********
2008-05-23 13:42:16:305 1140 14b4 Agent ** END ** Agent: Installing updates [CallerId = WindowsUpdate]
2008-05-23 13:42:16:305 1140 14b4 Agent *************
2008-05-23 13:42:16:305 412 1110 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = WindowsUpdate]
2008-05-23 13:42:16:305 1140 14b4 Agent WARNING: WU client failed installing updates with error 0x80004002
2008-05-23 13:42:16:305 412 1110 COMAPI - Install call failed
2008-05-23 13:42:16:305 412 1110 COMAPI - Reboot required = No
2008-05-23 13:42:16:305 412 1110 COMAPI - WARNING: Exit code = 0x80240FFF; Call error code = 0x80004002
2008-05-23 13:42:16:305 412 1110 COMAPI ---------
2008-05-23 13:42:16:305 412 1110 COMAPI -- END -- COMAPI: Install [ClientId = WindowsUpdate]
2008-05-23 13:42:16:305 412 1110 COMAPI -------------
2008-05-23 13:42:17:070 412 10f4 COMAPI WARNING: Operation failed due to earlier error, hr=80004002
there are currently 3 windows updates which do not install:
- Security Update for Microsoft .NET Framework, Version 2.0 (KB928365)
- Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)
- Cumulative Security Update for Internet Explorer 7 for Windows XP (KB947864)
and then :
- Security Update for Microsoft Office system 2007 (KB951808)
- Update for Microsoft Office Outlook 2007 Junk Email Filter (KB950378)
- Security Update for Microsoft Office Publisher 2007 (KB950114)
- Update for Microsoft Silverlight 1.0 (KB951213)
- Security Update for Microsoft Office Word 2007 (KB950113)
- Security Update for Microsoft Office Outlook 2007 (KB946983)
- Security Update for Microsoft Office Excel 2007 (KB946974)
- Security Update for the 2007 Microsoft Office System (KB947801)
- Update for the 2007 Microsoft Office System (KB946691)
We have tried installing these seperately from the website and this also fails.
Any one any ideas?
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