Question

When importing my address book from embarqmail.com I get ,error message

Asked by: jckgnz

I followed the instructions from embarqmail on how to export my address book. Then I opened
Outlook Express 2003 and followed their intructions on how to import a file from a specific location created by the embarqmail export process and I get this error message; Translation Error
---------------------------
A file error has occurred in the Comma Separated Values (Windows) translator while initializing a translator to build a field map.
 
Outlook was unable to retrieve the data from the file "C:\Documents and Settings\JG\My Documents\Contacts.csv". Verify that you have the correct file, that you have permission to open it, and that it is not open in another program.
Thanks JG

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Asked On
2009-10-08 at 12:05:15ID24797156
Topics

Post Office Protocol 3 (POP3)

,

Microsoft Applications

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Microsoft Operating Systems

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Answers

 

by: arnoldPosted on 2009-10-09 at 11:22:47ID: 25537455

You have to make sure that the order of the CSV matches the importing columns in outlook.

I.e. the CSV file has:
first name, last name, email address, phone, etc.

The outlook client expects:
email address, last name, first name, home address etc.

What you need to do is make sure to map the fields from the CSV to their matching fields in outlook.

The example I gave has a matching column names.  Outlook will auto match the column names.
The problem starts when the CSV has different column names:
field1, field2, field3, etc.

At this point the outlook import is unable to determine what is what which is likely partly responsible for the error you received.

 

by: jckgnzPosted on 2009-10-11 at 06:18:24ID: 25545819

Thank You, Arnold. Coul I get a visual attachment file or written example of your comment with more
details within the;  make sure to map the fields from the CSV to their matching fields in outlook.

 

by: arnoldPosted on 2009-10-11 at 07:30:14ID: 25546023

When you use the import wizard in outlook, I think there is an option where it lists the entries in the CSV and the entries that Outlook uses.
You then need to drag the item from the CSV and associate it with where it needs to go within the outlook import wizard.

Are you using outlook or are you using Outlook Express?
year based versions are Outlook (part of Office),  outlook express has versions 4,5,6 and is free..

Here is a link that includes the details you need. Note the "Map custom Fields" section this is where you would associate a column from the CSV to a one in Outlook.
http://email.about.com/od/outlooktips/qt/et031706.htm

 

by: jckgnzPosted on 2009-10-11 at 18:03:28ID: 25548122

I'm using outlook 2003; everything goes well till I get to select  the outlook folder you want to import the
file to; which I select the contacts folder then next. Bingo I get the error  message I sent the first time.
I don't get a chance to click Map Custom Fields

 

by: arnoldPosted on 2009-10-12 at 09:01:11ID: 25552350

Did you go through the custom mapping options?

The other option is to open the CSV file, and relabel the first row to match the Outlook categories.

Export your contacts into a CSV file.
Then look at the headers in the first row and replace the ones in the CSV you want to import to the ones from the exported example.
They do not have to be in the same order but they do need to be named the same.

What I suspect the issue is that the file you want to import is of a different type than you select.
Is it a comma separated value type (CSV) or is it a tab separated (TSV)?
You have to make sure along the steps that the items are displayed in a table layout in the pane where you select the file.

Open the file you want to import in notepad/wordpad and look at it.
You could try opening the file in Excel and see whether the data fits within the cells of excel.
i.e. A1 email address, b1 phone, etc. and then the A2 and b2 match the headings of a1 and b1 etc.

 

by: jckgnzPosted on 2009-10-13 at 07:13:20ID: 25560130

It's the (csv). I attached an example of the file I imported from embarqmail address book.  How do I map the fields from the CSV to their matching fields in outlook.

 

by: arnoldPosted on 2009-10-13 at 13:00:34ID: 25563835

I think the problem is that your email field and the first name filed are of an email format.  Not sure whether this is why outlook fails.  Try replacing the firstname with something else i.e. a nickname for the email address and see whether you can get further. Note that when you are importing make sure if an option dealing with the start of records, you have 2 since 1 is the header row.

 

by: jckgnzPosted on 2009-10-22 at 11:10:32ID: 31638921

Thank You Arnold your help was tremendous; I'm just not getting it!

20120131-EE-VQP-002

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