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04.21.2008 at 11:10AM PDT, ID: 23340474 | Points: 500
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Exchange Server with multiple Email domains experiencing sending issues

Tags: Microsot, Exchange Server, 2003, Could not deliver the message in the time limit specified #4.4.7 Server with Mutliple Email Domains
Experiencing a problem sending e-mail to certain domains.  Every now and then we get a bounce back message saying:
Could not deliver the message in the time limit specified.  Please retry or contact your administrator.
            <#4.4.7>.

Here is a picture of the environment
Server 2003
Exchange Server 2003
T1 with static IPs
MX record goes to spam company
Mail A record points to exchange server
DNS is setup correctly with forwarders and root hints
Reveres DNS is setup correctly
We are not blacklisted anywhere

Here is where I think the problem may be, but I do not know how to get around it.  The exchange server is receiving email for 2 domains.  Some users send out emails as domain1.com others as domain2.com

The Exchange server is identifying itself as mail.domain1.com and the PTR record is for mail.domain1.com.
I believe we have the issue when users are sending mail out as domain2.com since now the mail server and the PTR record do not match the email domain of the user.  

Am I correct in my assumption?  Does anyone know how we get around this, or am I looking in the wrong place?
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Question Stats
Zone: Networking
Question Asked By: kshdsc
Question Asked On: 04.21.2008
Participating Experts: 2
Points: 500
Views: 0
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04.22.2008 at 01:06AM PDT, ID: 21408886

Rank: Guru

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04.24.2008 at 10:02AM PDT, ID: 21432953

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04.30.2008 at 09:16AM PDT, ID: 21472151

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04.30.2008 at 11:08AM PDT, ID: 21473172

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05.29.2008 at 09:48PM PDT, ID: 21675279

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05.30.2008 at 09:16AM PDT, ID: 21679163

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05.30.2008 at 02:58PM PDT, ID: 21681709

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05.30.2008 at 03:15PM PDT, ID: 21681785

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05.30.2008 at 03:17PM PDT, ID: 21681793

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05.30.2008 at 03:19PM PDT, ID: 21681802

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04.22.2008 at 01:06AM PDT, ID: 21408886

Rank: Guru

I believe we have the issue when users are sending mail out as domain2.com since now the mail server and the PTR record do not match the email domain of the user
YOU ARE RIGHT.you should have reverse look up working for that new domain as well.otherwise anti-spam products would reject it for spamming activities.

Your ISP can create the PTR records for you
thanks.
 
04.24.2008 at 10:02AM PDT, ID: 21432953
consultkhan:  If you saw above i mentioned that the PTR record already exists for domain1.com and the ISP does not have the ability to create 2 PTR records for the same IP.
 
04.30.2008 at 09:16AM PDT, ID: 21472151

Rank: Guru

How can you have two public domains registered on single IP?
i think there is a confusion here.
please update
thanks.
 
04.30.2008 at 11:08AM PDT, ID: 21473172
We have an exchange server that is responsible for the email of TWO domains.  The exchange server only has a single public IP address.
 
05.29.2008 at 09:48PM PDT, ID: 21675279

Rank: Sage

There should be no problem sending out a second domain - think of the big hosters, they don't create details for each domain.

I would be looking at your SMTP greeting => http://www.block.net.au/help/smtp-greeting

Failing that, drop your domain in here and show us the errors; http://www.dnsreport.com
 
05.30.2008 at 09:16AM PDT, ID: 21679163
kieran_b,

I'm not sure you read the original problem.  The server is currently configured for two domains, it sends out emails from both domains.  The issue is my ISP will only allow me to create one revers dns ptr record.  So one domain has a reverse lookup that matches, and the other does not.

The problem is some ISP are now looking to make sure not only that you have a reverse ptr record, but that it matches your domain name.  So 1 matches, and the other does not.  The one that does not will be rejected.
 
05.30.2008 at 02:58PM PDT, ID: 21681709

Rank: Sage

I read and fully understood the problem.  My answer was, the PTR doesn't matter - as long as it is valid (in that it is mail.domaina.com and mail.domaina.com actually exists in the forward zone) there is no problem, even if you want to send out as domainb.  I have many sites configured with more than one domain - my own server has 6 domains on it, one IP address, one PTR.

>>The problem is some ISP are now looking to make sure not only that you have a reverse ptr record, but that it matches your domain name.

No, they dont.  If you are having problems, there is something else wrong - most likely your SMTP greeting as I indicated.

As I said before - think about big hosting companies - they host tens of thousands of domains, do you really think they have one PTR for each domain?
 
05.30.2008 at 03:15PM PDT, ID: 21681785
The goal here is not to get into an argument.  I've not worked nor been involved with a "big hosting company".  Perhaps you have.  Regardless I have explained EXACTLY why i am having a problem.  I'm not trying to convince you of it.
 
05.30.2008 at 03:17PM PDT, ID: 21681793

Rank: Sage

The problem is, you are perceiving a problem that does not exist.

There is no problem with having a PTR that doesn't match the sending domain - if you don't believe it, and won't listen, there isn't a whole lot I can do really.
 
05.30.2008 at 03:19PM PDT, ID: 21681802
Look, your not being helpful.  If there is someone that can contribute i would appreciate it.
 
 
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