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06.25.2007 at 10:05PM PDT, ID: 22657460
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Email delivery error

Tags: delivery, error, email, mail, 554
Hi, I need help here.
I am getting bounce email message from postmaster@mail.hotmail.com
Here is the bounce back message:

Reporting-MTA: dns;bay0-omc3-s23.bay0.hotmail.com
Received-From-MTA: dns;hotmail.com
Arrival-Date: Mon, 25 Jun 2007 19:32:49 -0700
Final-Recipient: rfc822;administrator@xxxxxxxx.com
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;554 <administrator@xxxxxxx.com>: Recipient address rejected: Relay access denied

I checked the email address and mail server. Both of them valid and the destination server is not listed on the www.spamhaus.org blacklist.  Not sure what is going on.  It just happened today!!

Any help will be greatly appreciated.
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Question Stats
Zone: Networking
Question Asked By: Kentpai
Solution Provided By: dalesit
Participating Experts: 2
Solution Grade: C
Views: 22
Translate:
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06.25.2007 at 10:16PM PDT, ID: 19361097

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06.26.2007 at 12:45AM PDT, ID: 19361516

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06.26.2007 at 06:48PM PDT, ID: 19369175

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06.26.2007 at 11:16PM PDT, ID: 19370073

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06.25.2007 at 10:16PM PDT, ID: 19361097
Ether your are sending mail not to recipient@xxxxxxx.com or it's server acting weird.
Forward whole reply to administrator@xxxxxxx.com and ask why you can't send it.
 
06.26.2007 at 12:45AM PDT, ID: 19361516
Are you using hotmail to send your email? You appear to be trying to use hotmail's mail servers to deliver your email. You would either need to be sending this from a hotmail account, or the address xxxxxx.com would need to be hotmail.com.

Hotmail's mail servers will only deliver outbound emails from authenticated hotmail accounts, or to hotmail accounts as the final destination. Anything other than this would be relaying, which is denied.

Cheers,

Joel
Accepted Solution
 
06.26.2007 at 06:48PM PDT, ID: 19369175
i sent email to other mail server without any problem just the client's mail-server is having problem receiving hotmail emails.  Is there any recent change on exchange server or on hotmail server?  This whole thing just happened this week.

Kent
 
06.26.2007 at 11:16PM PDT, ID: 19370073
Can you give the details about the servers involved?

Are you sending from a hotmail account? What is your smtp server? What is the destination domain?

We will need this information if we are going to be able to diagnose matters, as we will need to be able to do dns lookups for MX records etc.

It is always possible that the destination address does not accept email from hotmail. Some sites follow this as a policy (this assumes that the sending address is a hotmail address).

Cheers,

Joel
 
 
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