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07.30.2007 at 11:16AM PDT, ID: 22729657
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"Relay not permitted" error when replying to multiple recipeints

Asked by dhoose in Simple Mail Transfer Protocol (SMTP), Email Software, Exchange Email Server

Tags: relay, permitted, smtp

I think I have a tough one.  We have Exchange Server 2003 and are having trouble replying to users from a couple of different domains.  Here's the kicker: we only have the problem when the reply is sent to a group of multiple recipients including some from the afore mentioned domains.  

The error is the old favorite "There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.
  <mail1.ourdomainname.com #5.5.0 smtp;550 relay not permitted> "

As I said, we only have the problem under those circumstances so I doubt it's the usual communication problem between servers.  I can see the MX record for the domains and telnet from our server to theirs with no problem.   I have contacted the administrators from both domains and they cannot see the emails coming to their servers at all.  

I have tried using a smart host which seemed to fix the problem for a short time for one of the domains but doesn't work anymore.

I set up an Exchange Contact in Active Directory with an email address for one of the domains and deleted him from my user's Contacts.  That worked for a while as well but then stopped working.

This happens on more than one workstation as well as from OWA or a Blackberry.

I don't think it's connected but we do have Blackberry Enterprise Server installed on second server.

I need help, please!Start Free Trial
 
 
[+][-]07.30.2007 at 11:26AM PDT, ID: 19594585

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[+][-]07.30.2007 at 11:31AM PDT, ID: 19594637

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[+][-]07.30.2007 at 11:35AM PDT, ID: 19594668

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[+][-]07.30.2007 at 11:54AM PDT, ID: 19594801

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[+][-]07.30.2007 at 12:09PM PDT, ID: 19594921

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[+][-]07.30.2007 at 11:37PM PDT, ID: 19598142

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[+][-]07.31.2007 at 06:59AM PDT, ID: 19600360

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[+][-]07.31.2007 at 12:41PM PDT, ID: 19603508

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[+][-]07.31.2007 at 05:13PM PDT, ID: 19605435

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[+][-]07.31.2007 at 07:23PM PDT, ID: 19605860

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[+][-]08.01.2007 at 01:18AM PDT, ID: 19606984

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[+][-]08.01.2007 at 05:48AM PDT, ID: 19608198

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[+][-]08.03.2007 at 01:35AM PDT, ID: 19623324

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[+][-]10.12.2007 at 06:25AM PDT, ID: 20065109

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[+][-]10.14.2007 at 09:01AM PDT, ID: 20074086

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[+][-]10.14.2007 at 09:10AM PDT, ID: 20074107

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[+][-]10.14.2007 at 10:49AM PDT, ID: 20074381

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[+][-]11.06.2007 at 04:07AM PST, ID: 20223084

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[+][-]11.14.2007 at 08:56PM PST, ID: 20286892

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About this solution

Zones: Simple Mail Transfer Protocol (SMTP), Email Software, Exchange Email Server
Tags: relay, permitted, smtp
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Solution Provided By: Computer101
Participating Experts: 4
Solution Grade: A
 
 
 
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