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4.8

"Relay not permitted" error when replying to multiple recipeints

Asked by dhoose in Simple Mail Transfer Protocol (SMTP), Exchange Email Server, Email Software

Tags: relay, permitted, smtp

I think I have a tough one.  We have Exchange Server 2003 and are having trouble replying to users from a couple of different domains.  Here's the kicker: we only have the problem when the reply is sent to a group of multiple recipients including some from the afore mentioned domains.  

The error is the old favorite "There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.
  <mail1.ourdomainname.com #5.5.0 smtp;550 relay not permitted> "

As I said, we only have the problem under those circumstances so I doubt it's the usual communication problem between servers.  I can see the MX record for the domains and telnet from our server to theirs with no problem.   I have contacted the administrators from both domains and they cannot see the emails coming to their servers at all.  

I have tried using a smart host which seemed to fix the problem for a short time for one of the domains but doesn't work anymore.

I set up an Exchange Contact in Active Directory with an email address for one of the domains and deleted him from my user's Contacts.  That worked for a while as well but then stopped working.

This happens on more than one workstation as well as from OWA or a Blackberry.

I don't think it's connected but we do have Blackberry Enterprise Server installed on second server.

I need help, please!
[+][-]11/14/07 08:56 PM, ID: 20286892Accepted Solution

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About this solution

Zones: Simple Mail Transfer Protocol (SMTP), Exchange Email Server, Email Software
Tags: relay, permitted, smtp
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Solution Provided By: Computer101
Participating Experts: 4
Solution Grade: A
 
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