Question

outlook 2003 test message error

Asked by: jamiebraman

Cannot send outgoing email from Outlook 2003. My cable service is provided by Comcast and I send email through a third party POP3 server...for three years without a problem. All of my account settings are correct. At first I kept getting the enter network password popup, but stopped that by deselecting "my outgoing server requires SMTP autentication". Now, I can no longer send email and when I test the account settings I get an error that my username and password are not correct. I have deleted and recreated the email account. I'm running Windows XP. I've downloaded all of the updates and service packs for windows and for office. I've contacted Comcast and they've verified that there is no block on my account.  Please HELP!!

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Asked On
2007-09-06 at 11:08:22ID22811589
Tags

outlook

,

test

,

2003

,

error

,

message

Topics

Simple Mail Transfer Protocol (SMTP)

,

Email Clients

Participating Experts
1
Points
500
Comments
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Answers

 

by: war1Posted on 2007-09-06 at 11:14:52ID: 19842442

Greetings jamiebraman !

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Check if outgoing mail server authentication is required. Toogle this option. Turn authenticatin off. Test. Turn it on. Test.

5. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

6. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

7.  Check with email provider Tech Support to determine if server is having trouble.

Best wishes, war1

 

by: jamiebramanPosted on 2007-09-06 at 11:36:46ID: 19842620

I forgot to mention that I already had disabled my virus scan, spamfilter and firewall. I also toggled the mail server authentication...when it's on I get the "enter network password" popuo constantly. I also tried port 587 and receive an error when I have it set to 587. I also tried creating my email accounts on my son's laptop and I'm getting the same errors and problems, so I know it's not my computer and has to be my connection to the smtp server. I can not use my ISP server because I need to send out 2500 emails twice a week and they won't allow it. I've been working on this problem  now for over a week and my business is virtually shut down because of it. Please, do you have any other suggestions...perhaps a way to find a GURU like yourself locally who can come over and assist me from my computer.  I'm desperate!

 

by: war1Posted on 2007-09-10 at 08:35:54ID: 19861720

jamiebraman,

Check with email provider Tech Support to determine if server is having trouble.

20120131-EE-VQP-002

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