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7.6

Two problems: IP address has been restricted due to heavy usage error and enter network password popup box

Asked by jamiebraman in Simple Mail Transfer Protocol (SMTP), Internet & Email Software, Email Software

Tags: due, heavy, ip, restricted, address

I can not send outgoing email from Outlook 2003. I receive a error: Your IP address has been restricted due to heavy usage. Enable SMTP authentication in your email client to send mail. I've checked with my ISP and my IP address has not been restricted.
 When I enable SMTP authentication i continually get a very annoying popup box asking for my username and password. . My cable service is provided by Comcast and I send email through a third party POP3 server...for three years without a problem. All of my account settings are correct. At first I kept getting the enter network password popup, but stopped that by deselecting "my outgoing server requires SMTP autentication". Now, I can no longer send email and when I test the account settings I get an error that my username and password are not correct. If I select "login in using Secure Password Authentication, then the popup box returns and I still can't send. I have deleted and recreated the email account.  I've downloaded all of the updates and service packs for windows XP and for office. I've contacted Comcast and they've verified that there is no block on my account.  
I've disabled all virus scan, firewall, spam filters, etc. I've contacted my third party email server and there is no problem with my account or the server. I also tried rebooting my router. Do you think I should shut it down for a day to let the DHCP reset?
I can't use my ISP to send email be cause I need to send email to 2500 2-3 times a week and they don't allow.
My business is now totally shut down for over a week and I'm desperate for a fix...please HELP!
[+][-]09/06/07 12:22 PM, ID: 19842983Expert Comment

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[+][-]09/06/07 12:31 PM, ID: 19843045Author Comment

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[+][-]09/06/07 12:32 PM, ID: 19843055Expert Comment

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[+][-]09/06/07 12:34 PM, ID: 19843073Author Comment

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[+][-]09/07/07 01:09 AM, ID: 19846034Expert Comment

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[+][-]09/10/07 06:27 AM, ID: 19860737Author Comment

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[+][-]11/14/07 08:49 PM, ID: 20286840Accepted Solution

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About this solution

Zones: Simple Mail Transfer Protocol (SMTP), Internet & Email Software, Email Software
Tags: due, heavy, ip, restricted, address
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Solution Provided By: Computer101
Participating Experts: 3
Solution Grade: A
 
 
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