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02.24.2008 at 09:04PM PST, ID: 23189398
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554 Relay access denied
I have a client running outlook 2003 on xp.

we are hosting her domain on plesk.

But when I try and send her an email I recieve the following message.

Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following
 addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<email@email.com>:
62.146.106.39 does not like recipient.
Remote host said: 554 5.7.1 <email@email.com>: Relay
 access denied
Giving up on 62.146.106.39.

--- Below this line is a copy of the message.

We have setup many clinets on the plesk server and have never had this issue.
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Question Stats
Zone: Networking
Question Asked By: SWHosting
Solution Provided By: Richard_de_groot
Participating Experts: 4
Solution Grade: A
Views: 104
Translate:
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02.24.2008 at 09:32PM PST, ID: 20973105

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02.24.2008 at 09:59PM PST, ID: 20973170

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02.26.2008 at 02:46AM PST, ID: 20983036

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02.27.2008 at 04:03PM PST, ID: 21000000

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02.24.2008 at 09:32PM PST, ID: 20973105
You may need to setup advance settings for the email account to authenticate to the outgoing smtp server.
 
02.24.2008 at 09:59PM PST, ID: 20973170
For further step by step guide, pls look at the attachment
 
02.26.2008 at 02:46AM PST, ID: 20983036
Relay access denied can also mean that your From address has been rejected by the SMTP server, usually due to impersonating a domain that is hosted on that server.
 
02.27.2008 at 04:03PM PST, ID: 21000000
I think that this DNS (62.146.106.39) that is rejecting (or does not like) this yahoo addres is the wrong DNS. With other Words..at her end she needs to change her DNS setting of her provider where she use nameresolution from. Does she have an Exchange mailserver or just a pc connected to the Internet with Outlook (Express)? Try to find out her nameserver with the site www.intodns.com. Look into the first line and make sure the first nameservers are the servers her domein is hosted and used by her. If he/she uses other DNS entries this also can occur.

Hope this will point you in the right way. Good luck
Accepted Solution
 
 
02.29.2008 at 09:01AM PST, ID: 21015141
Thank you :-)
 
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628