Can't scan to e-mail from Sharp Copier

The manual is singularly useless in describing your error. It just says that "An error other than the above has occurred", with "other" indicating an FTP problem, which is beside the point here. It also says that error will be emailed to you - while it's unable to email...

Are you sure the smtp server you entered is correct? Check that it is the same as the one you use in your email (Outlook, etc) setup. Also, does your smtp server require a login/password to connect? Not many do, but it is possible; in that case the copier will need a login too. If you are indeed getting the error via email, that would imply your setup is correct.

An error CE-00 means that it is not connecting to the host, which can either be your exchange server or your ISP's SMTP server.   If your DNS isn't setup properly than just use the IP address of your exchange server or ISP's SMTP server.

Thanks for confirming my suspicion, davistech.

I am having the same error - The maual says cable error connectivity. I can pull up the web management and print to it. Just cannot scan. All test of connectivity withing the webmanagement page to exchange server pass!!! This just started from one day off the other. A possible AD dns issue? Everything else on the network works fine.

Intlram,

Usually this means that you misconfigured your settings on the copier.  Type the copier IP address in your browser and double check your dns / smtp settings in their.  Generally, Sharp copiers do not like named SMTP servers (mail.whatever.com) so do nslookup and find the exact IP address and place it in there.  
Hopefully this helps.

Hmmm. this was our thinking as well. We have 3 sharp copiers they all have the same problem. they are all different models. No one has changed anything in the copier settings or DNS.
Anyhow. We rebooted everything a few times and changed the mail server from
mail.???.com to the ip but when that happened I received error "[973]: Incorrect format for Primary SMTP server"  in sharp quick settings browser. Only things with words are accepted like the name of the exchange server or exchangeservername.loc or mail.???.com - no ip addresses. Everywhere else you can put in the ip address just not in the SMTP settings?
With the severname.loc "selected servers not found" on copier lcd.
With just the exchange server name - on copier lcd CE-00
with mail.???.com - on copier lcd CE-00
pinging exchange server from copier lcd panel works
Work around for now is to scan to a network folder on a common share. That works. I'm guessing this is a DNS problem of some kind.

What Sharp copiers do you have.  I work for a Sharp dealer, and I can look in the service manual and find the direct meaning of the ce code for each and try to narrow it down for you.
Thats odd that it won't let you use the IP address for smtp.  Are you entering it as xxx.xxx.xxx.xxx or as http://xxx.xxx.xxx.xxx? It should be just xxx.xxx.xxx.xxx

Thanks davistech - here is what solved it but don't ask why since there were no changes to anything and all had been working for 1 year.
All I had to do was check RARP box on each machine.
the machines involved were
MX7000N
4501N
MX-5500N
same resolution fixed each machine.