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07.08.2008 at 04:11PM PDT, ID: 23548663 | Points: 500
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Xerox Phaser won't Connect to SMTP Server

Asked by Ar3s in Simple Mail Transfer Protocol (SMTP), Printers, Email Servers

Tags: , ,

I recently bought a Xerox Phaser 6180MFP-D copier. There were no problems configuring it and getting it on the network. But when I tried to configure it's Email Server via the web interface (CentreWare Internet Services), I could not get it to connect to our SMTP server. When configuring the Email Server on the Phaser 6180MFP-D it gives you these options:

(Filling in the blanks with examples)

Return Email Address: copier@domain.local
SMTP Server Address:      serv.domain.local
SMTP Server Port Number:  25   (25, 5000 - 65535)
Email Send Authentication: Invalid  (drop down menu; Invalid, POP before SMTP (plain), POP before SMTP (APOP), SMTP AUTH (plain), SMTP AUTH (login), SMTP AUTH (CRAM-MD5), SMTP AUTH (AUTO))
Login Name: copier
Password: *******
SMTP Server Connection Status: Not Connected

The Help file says this about the Not Connected part:

Not connected - The status after the email port has been activated and before the first email transmission (SMTP)/reception (POP3) starts.

The account for the copier is mail/mailbox enabled. For the server address, you can use the IP address or the FQDN. I have tried using both. I have tried all of the different types of authentication. I can ping the copier from the SMTP server. I have sent test emails to that account. Nothing that I tried has seemed to work with configuring the Email Server.

Also, POP3 is disabled on the exchange server, so I have not tried configuring their POP3 settings.Start Free Trial
[+][-]07.08.2008 at 10:03PM PDT, ID: 21960718

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[+][-]07.09.2008 at 12:53AM PDT, ID: 21961354

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[+][-]07.11.2008 at 09:18AM PDT, ID: 21983715

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[+][-]07.12.2008 at 12:51AM PDT, ID: 21988078

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[+][-]07.12.2008 at 09:51AM PDT, ID: 21989725

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[+][-]08.25.2008 at 11:36AM PDT, ID: 22307894

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[+][-]08.25.2008 at 07:59PM PDT, ID: 22311281

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