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9.1

ContentProtect - Possible error blocking email

Asked by soupy28 in Simple Mail Transfer Protocol (SMTP), Email Clients, Outlook Groupware Software

Tags: ContentWatch, ContentProtect Security Appliance, CP100

I am getting rejections on "some", but not all emails being sent to internal gunderlin.com email addresses and have reached wits end in trying to figure out the issue.
Outging email is an SMTP server through out ISP, Paetec, and the server address is relay-mail.paetec.net.
Incoming email is POP3 though out web hosting company Cedant, and the server address is mail.gunderlin.com.
An example of the error message that I am receiving follows:

----- Original Message -----
From: Mail Delivery Subsystem
To: djs@gunderlin.com
Sent: Monday, October 13, 2008 10:35 AM
Subject: Returned mail: see transcript for details


The original message was received at Mon, 13 Oct 2008 10:35:27 -0400
from [64.80.60.206]

   ----- The following addresses had permanent fatal errors -----
<alberto@gunderlin.com>
    (reason: 554 5.7.1 Forbidden for policy reasons)
<willie@gunderlin.com>
    (reason: 554 5.7.1 Forbidden for policy reasons)
<jay@gunderlin.com>
    (reason: 554 5.7.1 Forbidden for policy reasons)
<mark@gunderlin.com>
    (reason: 554 5.7.1 Forbidden for policy reasons)
<russ@gunderlin.com>
    (reason: 554 5.7.1 Forbidden for policy reasons)

   ----- Transcript of session follows -----
... while talking to gunderlin.com.:
>>> DATA
<<< 554 5.7.1 Forbidden for policy reasons
554 5.0.0 Service unavailable



--------------------------------------------------------------------------------


Return-Path: <djs@gunderlin.com>
Received: from soup ([64.80.60.206])
by mrelay-01-char.paetec.net (8.14.1/8.14.1) with SMTP id m9DEZMZ9026145;
Mon, 13 Oct 2008 10:35:27 -0400
Message-ID: <BE3A3903B15B4D409C24342D3BFBA4E9@gunderlin.local>
From: "David Szczublewski" <djs@gunderlin.com>
To: "Meehan, Mike" <Mike.Meehan@otis.com>
Cc: "Alberto Menacho" <alberto@gunderlin.com>, <willie@gunderlin.com>,
        <jay@gunderlin.com>, "Mark Hersh" <mark@gunderlin.com>,
        "Boles, Michael T" <michael.boles@otis.com>,
        "Russ Marot" <russ@gunderlin.com>
References: <2C2C2361D581D64888A38179080E50AA01915BD8@husnwe03.na.utcmail.com> <FE65B9C09B044E00B9B2A9F8C3F9DF81@gunderlin.local> <005701c92a22$833c1fa0$4a00000a@gunderlin.local> <2C2C2361D581D64888A38179080E50AA01915F0D@husnwe03.na.utcmail.com> <075801c92a4f$5aff6600$3500000a@gunderlin.local> <2C2C2361D581D64888A38179080E50AA01915F4C@husnwe03.na.utcmail.com> <939A37FE85CA49A98F5F98E9CF8C831D@gunderlin.local> <2C2C2361D581D64888A38179080E50AA019164C7@husnwe03.na.utcmail.com>
Subject: Re: RE: Goldman Sachs / 27613 - Car SE5 (Drawing - Sill Extensions)
Date: Mon, 13 Oct 2008 10:34:38 -0400
Organization: Gunderlin LTD
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_000_0078_01C92D1F.4AEF1B70";
type="multipart/alternative"
X-Priority: 1
X-MSMail-Priority: High
X-Mailer: Microsoft Outlook Express 6.00.2900.5512
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579

The attached .dat file follows:

Reporting-MTA: dns; mrelay-01-char.paetec.net
Received-From-MTA: DNS; [64.80.60.206]
Arrival-Date: Mon, 13 Oct 2008 10:35:27 -0400

Final-Recipient: RFC822; alberto@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400

Final-Recipient: RFC822; willie@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400

Final-Recipient: RFC822; jay@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400

Final-Recipient: RFC822; mark@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400

Final-Recipient: RFC822; russ@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400

Thank-you in advance for any assistance in resolving this issue as to many business emails are being rejected which cuses me to call each person to tell them what needs to be completed.

Soupy
 
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[+][-]10/31/08 12:53 PM, ID: 22853589Accepted Solution

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About this solution

Zones: Simple Mail Transfer Protocol (SMTP), Email Clients, Outlook Groupware Software
Tags: ContentWatch, ContentProtect Security Appliance, CP100
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Solution Provided By: agieryic
Participating Experts: 2
Solution Grade: A
 
[+][-]10/13/08 02:09 PM, ID: 22706495Expert Comment

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[+][-]10/14/08 04:48 AM, ID: 22710369Expert Comment

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[+][-]10/16/08 10:52 AM, ID: 22733826Author Comment

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