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7.6

MX Record Issue

Asked by sharkbot221984 in Simple Mail Transfer Protocol (SMTP), Domain Name Service (DNS)

Tags: Domain, DNS, MX, Email, SMTP

Hi I've got a customer that says that they can't email one of my email domains, they get a 550 #5.1.0 Address rejected error returned to them.  What's interesting is I am able to send test email from Gmail account and it comes through no problem.  When I do a tracert on the mail.mydomain.com it points to OpenDNS, but when I check my MX record it points to my mail server's IP.  Also in the error message that the customer gets the IP address identified as being associated with the email domain is completely wrong, not my server's IP and not even the OpenDNS IP returned by tracert.
[+][-]11/04/09 08:12 AM, ID: 25740795Expert Comment

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[+][-]11/04/09 08:33 AM, ID: 25741028Author Comment

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[+][-]11/04/09 08:39 AM, ID: 25741131Expert Comment

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[+][-]11/04/09 08:42 AM, ID: 25741169Author Comment

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[+][-]11/04/09 08:54 AM, ID: 25741304Accepted Solution

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About this solution

Zones: Simple Mail Transfer Protocol (SMTP), Domain Name Service (DNS)
Tags: Domain, DNS, MX, Email, SMTP
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Solution Provided By: TBK-Consulting
Participating Experts: 2
Solution Grade: B
 
[+][-]11/04/09 01:03 PM, ID: 25743904Assisted Solution

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20091021-EE-VQP-81 - Hierarchy / EE_QW_3_20080625