Question

Server 2003: The SNMP Service service terminated unexpectedly

Asked by: roberts0909

OS: Server 2003, SP1
Applications: BrightStor, SQL 7, BMC Patrol, HP Storage Works (tape drive), McAfee VirusScan Enterprise.

This machine serves as one of the tape back up systems in a large environment.  

I've recently inherited responsibility for this box so I dont know its history, but I find these smnp errors going back till the last log rollover (Feb07).  There is little information I can find on MS or EE, so any help is appreciated.

Source: Service Control Manager
Event ID: 7034
The SNMP Service service terminated unexpectedly.  It has done this 1 time(s).


Thanks,

Ben

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Asked On
2007-05-17 at 14:34:26ID22579426
Tags

service

,

snmp

,

terminated

,

unexpectedly

Topics

Application Protocols

,

Computer Servers

,

Windows 2003 Server

Participating Experts
1
Points
500
Comments
7

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Answers

 

by: roberts0909Posted on 2007-05-17 at 14:43:56ID: 19111826

I did find out that the previous admin recently uninstalled and reinstalled both SNMP and OS service pack.

 

by: 65tdPosted on 2007-05-18 at 06:11:07ID: 19115215

Is the service configured?  Go to service open SNMP review the Traps and security settings.

 

by: roberts0909Posted on 2007-05-18 at 07:36:54ID: 19115920

Yes, it's set to the following [info in brackets is sensitvie]:  
General: Autostart
Log On: logon as System Acct
Recovery: none, none, none
Agent > Service: Applications, Internet, End-to-end
Traps> Community name: [our local community name]
Traps> Trap destinations: [three netbios names iaw company policy]
Security> Send Authentication trap: two entries [iaw company policy]
Security>Accept SNMP packets from any host: enabled per policy


Everything looks good.  I do see another entry in the Application log that corresponds:

Source: Application Error
Event ID: 1004
Reporting queued error: faulting application snmp.exe, version 5.2.3790.2837, faulting module kernel32.dll, version 5.2.3790.2756, fault address 0x00015e02.

I'll see if I can follow up on that as well.


 

by: 65tdPosted on 2007-05-18 at 07:50:29ID: 19116015

What type of hardware is this?
Is the windows firewall on?
Is the port available (161), netstat -ano (a - list all, n - no names, o - owner (PID)), pid will allow one to match up with taskmanager. netstat -ao will list the names.

 

by: roberts0909Posted on 2007-05-18 at 21:31:55ID: 19119603

It turned out to be the SNMP module of BrightStor interfering with the SNMP service.  

It can be (sort of) cured by deleting BrightStor's registry entries in Basic\SNMP, but every time the BrightStor service is restarted it rewrites those registry entries.

Full points to anyone that can tell me a 'clean' way to fix this... (non-clean=scripts/utils to delete the keys)

 

by: roberts0909Posted on 2007-05-22 at 07:32:22ID: 19134213

Solution:  Not the best perhaps,  but I simply denied access to System to those keys.  Seems to work fine.

Please close.

 

by: roberts0909Posted on 2007-05-25 at 07:45:56ID: 19157285

Guess I can close by awarding points, cheers 65dt!

20120131-EE-VQP-002

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