Question

Cox, outgoing email, Outlook

Asked by: StevenMichaelHall

My outgoing email is not connecting with the Cox Cable servers, and Cox will not provide support for Outlook, only Outlook express. I'm using my own email address connected with my website and would like to continue to send emails under my website name, not as Steve@Cox.net The error messages refer to a problem with the port or SSL. I have already added smtp.central.cox.net, but it seems that more is needed. Help is appreciated. Thanks, Steve

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Asked On
2008-05-14 at 11:06:44ID23402489
Topics

Secure Socket Layer (SSL) & HTTPS

,

Email Software

,

Email Clients

Participating Experts
1
Points
500
Comments
5

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Answers

 

by: war1Posted on 2008-05-14 at 13:15:13ID: 21568234

Hello StevenMichaelHall,

You need to set the port as 465 or 587
Enable SMTP SSL.
Enable outgoing server authentication.  For authentication, login should be your Cox address and password should be Cox password.

Hope this helps!
war1

 

by: StevenMichaelHallPosted on 2008-05-14 at 20:14:24ID: 21570445

I tried the above (to the best of my skills) and now I'm getting two error messages:
Log onto incoming mail server (POP3): The POP3 email account you created does not support Secure Password Authentication (SPA). In the internet E-mail setting (POP3) wizard dialog box, clear the log on using SPA) check box.
Find out going mail server (SMTP). Outlook could not connect to the outgoing mail server (SMTP). The problem could be the server name or port, or your server may not support SSL. Verify your port and SSL settings in More Settings under the Advanced Tab.

 

by: war1Posted on 2008-05-14 at 20:34:46ID: 21570506

StevenMichaelHall,

For incoming server, uncheck Secure Password Authentication (SPA).  In Outlook, go to Tools > Email Accounts > View or change existing accounts > Next.  Highlight your account chick Change.  Uncheck "Log on using Secure Password Authentication".  

For outgoing server, Outoing server should be smtp.central.cox.net  
Click More Settings > Outgoing Server tab. Check My outgoing server requires authentication.  
Go to Advanced tab.  Check Outgoing server requires SSL.  Outgoing server port should be 465 or 587.  
Click OK.
Click Next > Finish.

20120131-EE-VQP-002

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