Question

Windows XP cannot resolve DNS names

Asked by: ddwyer36

Client PC:
- HP Pavillion
- Windows XP Home Edition SP2
- Basic SW loaded (office, Quickbooks etc, nothing fancy)
- Integrated NIC
- Norton 360 recently added
- Customer purchased 360 as a result of getting MALWARE warnings from a program claiming to remove Malware (I am not familiar with this Malware.exe).

Problem:
- PC receives IP information address via DHCP (IP addr, DNS)
- PC cannot resolve Internet host names via DNS
- PC can get to web sites using ip address in place of Host name

Troubleshooting history (the following have been unsuccessful)
- LSPFIX, LSPFIX-1
- WinsockXPfix
- Netsh i i ir
- Windows support tools (Netdiag /test:Winsock  passes test)
- Removed TCP/IP and reinstalled
- Attempted to uninstall Norton 360 (uninstall failed)
- Disabled Windows Firewall
- Set manual DNS server addresses
- NSLOOKUP does resolve a name to IP
- Ping results in "Ping request could not find host.....Please check the name and try again"
- Spybot S&D, AdAware failes

Diagnosis:
- I believe the TCP/IP stack is currupted or infected.

Current status
I am currently at a loss.  This PC had a similar problem two years ago and LSPFIX resolved the issue. Now it does nothing.  

Norton 360 will not uninstall completly.  Unistall runs for hours but does not complete.  Note that it does not freeze the uninstall or the PC, it just seems to be in a loop.  So I can kill the process if wanted.


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Asked On
2008-02-11 at 09:24:11ID23153638
Tags

Microsoft

,

Windows XP

,

Home Edition SP2

,

Norton 360 recently added

Topics

Domain Name Service (DNS)

,

Internet Protocols

,

Windows XP Operating System

Participating Experts
3
Points
125
Comments
6

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Answers

 

by: cat5netPosted on 2008-02-11 at 09:31:26ID: 20868226

http://www.xp-smoker.com/downloads/xptcprep.exe

Try this as a TCP/IP and Winsock Repair Utility.  I have had a few successes with it.

 

by: ddwyer36Posted on 2008-02-11 at 10:28:31ID: 20868794

Thanks cat5net,

But this utility did not work either.  I'll add it to the list.

 

by: ddwyer36Posted on 2008-02-11 at 10:30:40ID: 20868807

I have also tried:

-  XP-Smoker
- SFC /Scan

 

by: jemiiiPosted on 2008-02-11 at 10:47:49ID: 20868968

ddwyer36

I have seen the newer Norton apps cause that very issue.  Here is the removal tool from Symantec:

http://service1.symantec.com/support/norton360.nsf/docid/2006112909122875

Try getting rid of that first.  Let me know how that goes.

Regards.

 

by: cycle303Posted on 2008-02-11 at 12:59:41ID: 20870159

netsh int ip reset reset.log
netsh winsock reset
In order...

 

by: ddwyer36Posted on 2008-02-21 at 20:12:30ID: 31429869

This worked great

20120131-EE-VQP-002

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