Question

Workstations dropping to offline, server only reachable through FQDN

Asked by: knausscpa

I am running Server 2003 + Exchange.  We tried to setup VPN unsuccessfully a couple weeks ago and have had DNS issues cropping up since around that time.

I added 2 NICS to the server for the VPN work and have since disabled the network connection but left the cards installed.

I generally don't get the correct address when I ping the server named server.  When I added a computer to the domain I have to use domainname.local.com instead of just domainname.

Computers are frequently dropping online to offline mode and making all sorts of problems synchronizing files. Several times a day.

I cannot browse to \\server I can use \\192.168.1.2 and \\server.domain.local.com

I went to the DNS server management console and server is listed as 192.168.1.2.

I have wins server enabled and tried adding the wins server to the nic with and without enable netbios over tcp/ip.  Without solving the problem.

When I setup an exchange mailbox through outlook on a workstation or on the server (local install of outlook) I had to use IP address or FQDN I believe worked.

I can't for the life of me figure out what i did or why the dns is so clearly not functioning.

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Asked On
2008-02-29 at 07:52:22ID23204006
Tags

Microsoft

,

Windows

,

Server 2003 and Windows XP

,

DNS Problems

Topics

Domain Name Service (DNS)

,

Windows 2003 Server

,

Windows Networking

Participating Experts
3
Points
500
Comments
35

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Answers

 

by: pjknibbsPosted on 2008-02-29 at 07:54:16ID: 21014335

Are you sure this is a DNS issue? If you tried to install VPN software then the machines may be attempting to connect to each other via the VPN rather than the normal network, and that can cause all sorts of confusion.

 

by: DrDave242Posted on 2008-02-29 at 08:06:14ID: 21014480

It sounds as though DNS is actually functioning correctly, since you're able to resolve the server's IP correctly using its FQDN.  Since you're not able to consistently resolve the servername alone, it may be WINS that's not working.  Check the WINS database for entries with incorrect IP addresses.

 

by: knausscpaPosted on 2008-02-29 at 08:42:09ID: 21014924

I found a tombstoned hamachii IP address which I deleted will see if that did it.

 

by: knausscpaPosted on 2008-03-01 at 08:45:58ID: 21022319

I still seem to have some problems here are the entries for my WINS server (all of them).

Record Name      Type      IP Address      State      Static      Owner      Version      Expiration
HEDOMAIN      [1Ch] Domain Controller      192.168.1.2      Tombstoned            192.168.1.2      22E      2/27/2008 1:08:02 PM
HESERVER      [20h] File Server      192.168.1.2      Tombstoned            192.168.1.2      22D      2/27/2008 1:06:02 PM

 

by: DrDave242Posted on 2008-03-03 at 10:44:41ID: 21034360

You can get rid of those tombstoned records by right-clicking your server in the WINS console and selecting "Scavenge database."  Once the records are gone, make sure your server has the correct IP address listed for its primary WINS server ("ipconfig /all" is one way to determine this) and run the "nbtstat -RR" command.  This should re-register your server's WINS records.

 

by: ChiefITPosted on 2008-03-04 at 02:35:27ID: 21039704

Dave has it right, this is a Netbios connection issue. NBTstat -rr.

You should also check "browstat status".  It sounds like you have a workgroup computer that has been elected as as a master browser. So, when you are bringing the clients on line, they are getting netbios from a workgroup computer. Therefore, you are on a different domain naming scheme and as a result have to put in the FQDN to communicate with the domain using Netbios.

Both NBTstat and Browstat can be found on the 2003 server support tools, that is also compatible with windows XP Pro running SP2.

 

by: knausscpaPosted on 2008-03-04 at 09:58:50ID: 21043253

"Both NBTstat and Browstat can be found on the 2003 server support tools, that is also compatible with windows XP Pro running SP2."

I Cannot find Browstat anywhere I downloaded server 2003 resource kit, windows server 2003 administration tools pack, and server 2000 support tools.  And it isn't to be found anywhere.

 

by: ChiefITPosted on 2008-03-04 at 10:05:38ID: 21043320

Oh, I almost forgot.

When you install, it gives you the option of installing the default set of tools or the complete set of tools. Gotta choose the complete set.

He He, that through me for a loop to.

 

by: knausscpaPosted on 2008-03-04 at 12:45:48ID: 21044938

Is it in the Windows Server 2003 Resource Tool Kit or the Server 2003 Administrator Tools?

The resource kit here http://www.microsoft.com/downloads/details.aspx?FamilyID=9D467A69-57FF-4AE7-96EE-B18C4790CFFD&displaylang=en doesn't show it as a component.  I reinstalled both and I am not seeing it anywhere. Can you verify which of those it is in?

 

by: ChiefITPosted on 2008-03-04 at 13:46:15ID: 21045440

WindowsXP-KB838079-SupportTools-ENU

That's the name of the file you are looking for. And you can get it here after you validate the system:

http://www.microsoft.com/downloads/details.aspx?familyid=49ae8576-9bb9-4126-9761-ba8011fabf38&displaylang=en

 

by: knausscpaPosted on 2008-03-04 at 15:30:30ID: 21046307

I ran under shell "browstat stats" on the server and everything came back as 0, also we don't have any non-domain computers on the network.  From time to time we have a laptop running Vista home on the network but its not permanent.

 

by: ChiefITPosted on 2008-03-04 at 16:11:35ID: 21046597

So, the domain controller doesn't know it is the master browser and there were no backup browsers listed. Is the browser service on?

 

by: knausscpaPosted on 2008-03-04 at 16:42:20ID: 21046735

The computer browser service is indeed enabled and running.

 

by: ChiefITPosted on 2008-03-04 at 20:50:05ID: 21047817

knausscpa:

I was trying to agree with DrDave, not bull my way in. Let me continue to monitor this question and let DrDave go with fixing your Netbios problem.  

DrDave: You were correct in thinking this is a netbios issue. No browsers seen on the DC is a pretty good indication. I helped knausscpa find the tools. Will you go with your idea?

 

by: knausscpaPosted on 2008-03-04 at 22:51:13ID: 21048264

Yeah, I did try daves solution i did the scavenge then did the -rr but it didn't seem to create any new records so I made an LMhost file with a basic record and I got it to register these settings.

Record Name      Type      IP Address      State      Static      Owner      Version      Expiration
HEDOMAIN      [1Ch] Domain Controller      192.168.1.2      Active      x      192.168.1.2      1      Infinite
HESERVER      [00h] WorkStation      192.168.1.2      Active      x      192.168.1.2      4      Infinite
HESERVER      [03h] Messenger      192.168.1.2      Active      x      192.168.1.2      3      Infinite
HESERVER      [20h] File Server      192.168.1.2      Active      x      192.168.1.2      2      Infinite

 

by: DrDave242Posted on 2008-03-05 at 08:27:58ID: 21051724

Those records look good.  How's everything working now?

 

by: ChiefITPosted on 2008-03-06 at 02:56:38ID: 21058967

DrDave:

You might want to look at something a little more simple. The server doesn't have access to its own netbios connection unless you manually create a lmhost file??? It also couldn't resolve its own netbios connection with a NBTstat -rr???? I think we skipped checking on something.

 

by: knausscpaPosted on 2008-03-06 at 21:53:21ID: 21067650

Things still aren't working.  I had a massive hard time adding a computer to the domain yesterday and I have people constantly dropping offline.  One app that runs the exe from the server with logon profiles during data entry if left sitting for 2-3 minutes then data entry resumes the program crashes like it is timing out. I can't imagine how installing the VPN role messing around with that and removing it could cause all this.

 

by: ChiefITPosted on 2008-03-07 at 02:23:10ID: 21068745

Sometimes, administrators can quickly get deep into a problem that the most simple and reasonable solutions escape us. Here is a perfect example:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_23157366.html

There were a couple checks that we should do to make sure we can perform Netbios translation over TCP/IP.

1) Make sure netbios over TCP/IP is elected in the network bindings.
2) Make sure netbios isn't blocked on Netbios IP port of 137. (Firewall, including Windows Firewall)

DrDave was absolutely right on target in thinking this is a netbios connection problem. That was pretty obvious when you checked the status of NBTstat and couldn't even resolve your own server. I also know you are under the gun to get your network up and need answers fast. Since the intent of this was to go back and check a few obvious things that would prevent Netbios connections, and a netbios connection problems were originally someone elses idea, I wouldn't feel right in accepting the answer if this resolved the issue.

Please credit DrDave if this works for you.  

@DrDave: Sorry for intruding again DrDave. I hope you see this as working with you and not against you.

 

by: DrDave242Posted on 2008-03-07 at 07:28:16ID: 21071051

ChiefIT:  Oh, absolutely.  If we get this worked out, I think the points should be split 50/50.  I appreciate your contributions (and I'm sure knausscpa does too), as sometimes I get busy here at work and can't get to EE for a while.  Much better to have someone else contributing than nobody at all.

knausscpa:  ChiefIT is correct in saying that something's definitely not right if the server requires an LMHOSTS file in order for NetBIOS resolution to work properly.  Is there only one WINS server on the network?  If so, are all of the other machines using it as their primary WINS server?  You may want to check that server's event logs for anything WINS-related.

 

by: knausscpaPosted on 2008-03-07 at 09:51:40ID: 21072618

I was already planning on splitting the points so we are all on the same page. Thanks for the help guys going to check these things and let you know.

 

by: ChiefITPosted on 2008-03-10 at 22:01:24ID: 21093157

I just gave this some serious thought. While pinging you send an ICMP message to the server on port 7. The server responds with a DNS resolution on port 53.

When you try to do a DNS query, you don't get it back. DNS queries, on port 53 are blocked from making it to the server. So, the server has to have a firewall or something blocking DNS.

DO you have ISA on your server. If so, I would suggest you google search ISA rules for DNS and allow DNS through your firewall.

 

by: knausscpaPosted on 2008-03-12 at 13:37:47ID: 21110499

I don't have ISA installed, still having issues however from setting up server 2008 recently with some virtual environments I have some ideas to check.  Firewall should be disabled locally for that machine would have to double check though.  Will advise.

 

by: ChiefITPosted on 2008-03-14 at 11:39:26ID: 21128187

Check this first:
1) Make sure netbios over TCP/IP is elected in the network bindings.

 

by: knausscpaPosted on 2008-03-14 at 12:59:33ID: 21128939

TCPIP is checked on the network bindings  by elected do you mean it is set to primary protocol under network connections -> advanced -> advanced -> bindings or did you mean selected under the properties of the network adapter?  Yes it is enabled under the adapter, I'm I not sure what the status is on the network bindings screen I will check that next time I have a chance.

 

by: ChiefITPosted on 2008-03-15 at 16:43:21ID: 21134823

Can we get an IPconfig /all on the server?

 

by: knausscpaPosted on 2008-03-27 at 12:20:53ID: 21224859

IP: 192.168.1.2
Sub: 255.255.255.0
Gateway: 192.168.1.1
DNS: 192.168.1.2
         192.168.1.1
Wins: 192.168.1.2

 

by: ChiefITPosted on 2008-03-28 at 20:37:44ID: 21235436

192.168.1.1

Your gateway is a DNS server?

Remove the gateway as a secondary DNS server. It may or may not provide DNS. If it doesn't provide DNS, this is your culprite.

Can you tell me how you have your gateway set up? Is it a router? Is it a gateway? Is it a server that you route over? Does it serve DNS?

 

by: ChiefITPosted on 2008-03-28 at 20:39:35ID: 21235440

192.168.1.1

You should also know that this is the default IP for many nodes on the network. Routers especially use this IP address. This is a very bad IP to choose for a server. Let us know if you need to change server IPs.

 

by: knausscpaPosted on 2008-04-14 at 23:17:52ID: 21356311

The router is 192.168.1.1 which has its prim DNS as the server sec as an external.  I had the 2 DNS entries so that if the server was down they could still have a DNS listing.  On the server the only DNS was 127.0.0.1 before this started happening. Whatever tweaking I did fixed it or it was something else entirely.  Not really sure the cause but I am thinking it had to do with either workstation DNS entries or the DNS server problems which got fixed but not really sure which.

 

by: DrDave242Posted on 2008-04-15 at 09:13:16ID: 21359995

Just so you know, you split the points between ChiefIT and ChiefIT.  That's perfectly fine with me, since I haven't contributed to this question in a while, but I wanted to make sure you did that on purpose.

 

by: knausscpaPosted on 2008-04-15 at 10:40:54ID: 21360848

That was a mistake I picked out the most relevant post from each of you and meant to split the points there. My mistake.

 

by: ChiefITPosted on 2008-04-15 at 12:18:12ID: 21361841

You can reopen the posting by submitting a 0 point question in the general community zone. Ask the moderator to reopen the question so you can reassing points. Make sure you include the link to this post. I am glad to see you are up and working. Nice working with you both.

John

 

by: knausscpaPosted on 2008-04-16 at 08:42:05ID: 31435506

I decided to split the points 60 /40 in Chiefs favor due to him doing more posted work on the question. Thank you both for your help.

20120131-EE-VQP-002

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