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6.8

scan to ftp function does not work

Asked by cdubbcisco in Domain Name Service (DNS), File Transfer Protocol (FTP), Networking Hardware Firewalls

here is the situation
I cannot get the Scan to FTP Function to work on a Kyocera 3535 network scanner on one subnet but the scan to FTP function on exactly the same network scanner works on a different subnet
There is another scanner that works and it sits on subnet 192.168.2.0 255.255.255.0
The device that all the scanned documents are being sent to also sits on 192.168.2.0 255.255.255.0

The scanner where i can't get the scan to FTP function working sits on subnet 192.168.7.0 255.255.255.0

I need to be able to scan to the device that sits on subnet 192.168.2.0
The settings on the scanner as far as the location i am scanning to are the same

These 2 subnets are linked together on Cisco ASA Security Appliance
I can ping the device i am trying to scan my documents to from the 7.0 subnet
and when i go to the RUN prompt when i am on the 7.0 subnet and try to access the folder that i am scanning my documents to \\192.168.2.57\input
i get a username and password prompt so i am reaching the device, my username and password just are not being recognized or registered by the device
I can however access shared folders on the device/...............
Somehow this issue i believe has to due with the fact that the scanner that isn't able to scan to FTP to the device that sits on the other subnet has to due with the fact that it is on another subnet
the device that i am scanning to is what is basically a black box

This server that I am scanning my documents to is not part of the domain!!!

Not sure what else to include for info right now

Get your answer NOW

20091111-EE-VQP-89 - Hierarchy / EE_QW_3_20080625

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scan to ftp function does not work

Asked by cdubbcisco in Domain Name Service (DNS), File Transfer Protocol (FTP), Networking Hardware Firewalls

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