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05.28.2008 at 03:40PM PDT, ID: 23439881
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7.6

Unexplained crashes in MS Word

Asked by cointment in Microsoft Word

Tags: , ,

I recently purchased a Dell 730 computer.  It has a mirror RAID on the 160GB drive and a 1 TB drive.  Microsoft word has a problem that is very annoying.  Word frequently crashes on startup with the message "Microsoft Office Word has stopped working."   Details give a mini-dump with error codes.   It usually takes 3 attempts to get it to start with the error, then it appears to work fine.   Sometimes it starts on the first try, other time it takes 4 or 5.   I have attached a screen shot of the error message and a second screenshot with the details scrolled down.  The information is pretty well useless without the source code.  Dell says it is software go to Microsoft, Microsoft says it is OEM software, therefore Dell is responsibile.  

While I love the computer, I hate Vista but had no choice.  The condition the computer was delivered in was inexcusable.  I have spent several hours on the phone with Dell tech XPS tech support.  The large drive was unformatted.   The RAID 0 drives were both visible in Vista.  I told the tech support person, including the supervisor that only the C drive should show.   They explained that this was the way Vista handled RAID drives.  The superivsor explained the 20GB difference in the available space was due to the recovery software also shown as a separate partition.  I finally got someone more competent and with help from him was able to rebuild the RAID array and am pretty much working except for Word.

I have already uninstalled Word completly and reinstalled it again.  It was not successful.  Start Free Trial
Attachments:
 
Word-Error.doc (111 KB) (File Type Details) 
Screenshots after Word Crashed
 
[+][-]05.28.2008 at 03:51PM PDT, ID: 21664972

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About this solution

Zone: Microsoft Word
Tags: Micorsoft, Small Business edition of Microsoft Office, 2007
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Solution Provided By: GrahamSkan
Participating Experts: 1
Solution Grade: B
 
 
[+][-]05.28.2008 at 07:02PM PDT, ID: 21665822

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[+][-]06.16.2008 at 10:09AM PDT, ID: 21795507

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[+][-]06.16.2008 at 02:20PM PDT, ID: 21797627

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