Hi, We are having problems to run backups consistently. Our setup includes a HP NAS server 2000s on which is connected a HP StorageWorks MSL2024 Tape Library. The software we use is HP Data Protector v6. Our cell manager for DP is located remotely over the WAN (10Mb WAN link).
since over a month we are unable to complete a full backup after we migrated from DP5.5 to 6.
The backup team in our organization say there are network problems that cause the backup to timeout and disconnect. In DP logs we see communication issues (IPC errors) like: Ipc subsystem reports: "IPC Read Error ... " and then after a couple of hours the backup fails. We had our network team to look if there was a WAN problem during our backup, but they say everything is fine on their side.
The backup team suggested to me to change the TCP/IP settings on our server. They gave me this HP tech doc, but this applies to Win NT and 2K. (see content below between lines of *********************):
My question: Can I apply these parameters to a Win2K3 server ? I could not confirm by searching the web that these parameters would not hurt my version of OS
thanks for any help !
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HP Software Knowledge Document KM99090
Technical document information
Title: Optimizing TCP/IP communication on Windows Systems
Document ID: OV-EN017391
Product: data protector
Version: 5.00,5.10
OS: Windows
Updated: 2004-Oct-13
In some cases of network-based backups you'll see communication issues (IPC errors) like: Ipc subsystem reports: "IPC Read Error ... " in the session report.
Solution
This problems might be fixed by changing some registry keys to change some parameters of the transport system TCP/IP on Windows NT. Add the parameters listed below under the following registry key:
HKEY_LOCAL_MACINE/SYSTEM/C
urrentCont
rolSet/Ser
vices/TCPI
P/Paramete
rs
All parameters are given as decimal numbers:
Key Name default new value
TcpMaxRetransmissionAttemp
ts 7 12
TcpMaxConnectRetransmissio
ns 3 6 or 12
TcpMaxDataRetransmissions 3 6 or 12
TcpKeepCnt 120 0
TcpKeepTries 20 40
TcpSendDownMax 16384 32768
TcpWindowSize 8192 32768
TcpMaxConnectAttempts 3 6
Note:
The parameters for TCP/IP are non-existent by default. All parameters must be created manually.
References:
A full description of all NBT (NetBios over TCP/IP) and TCP/IP parameters you find at Microsoft knowledge base under:
http://search.support.microsoft.com/kb/c.aspRefer the article:
TCP/IP & NBT Configuration Parameters for Windows NT (Article ID: Q120642)
The information in this article applies to:
- Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0
- Microsoft Windows NT Server versions 3.5, 3.51, 4.0
- Microsoft Windows 2000 Professional
- Microsoft Windows 2000 Server
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