Question

Cant install simple tcp/ip or any network adapter.

Asked by: caramon47

I'm working on a computer that was dropping it's network connection multiple times a day, after rebooting the connection would come back.  Looked in the Local area connection settings for the NIC and the properties button was grayed out for TCP/IP and the other protocols.  Looked in the Control Panel under Add/Remove windows components and simple tcp/ip was not installed.  Upon trying to install simple tcp/ip I get an error that says Could not install the Simple TCP/IPServices component because a file or registry entry is missing.  I tried uninstalling the NIC drivers and upon trying to reinstall it says "There was a problem installing the hardware: Attansic L1 Gigabit 10/100/1000base-T Controller An error occured during the installation of the device The system cannot find the file specified.  (no file is shown)    I tried doing a repair installation of windows to no avail.  I tried resetting the winsock.  I can install other hardware, just not network adapters.  I tried installing my USB NIC and it does the same things. I also tried the netsh int ip reset and that didn't help.  So  my TCP/IP is hosed and basically all my network capabilities.  I uninstalled Norton thinking maybe something got corrupted and was causing a problem but that didn't help either.  The system is clean and virus/spyware free.  I don't want to do a fresh install, please help!

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Answers

 

by: from_expPosted on 2008-05-08 at 23:52:31ID: 21530798

i suppose you can try to install sp3 for xp. it is available for download.
i suppose servicepack can reregister missing dlls for your broken tcp/ip stack.

 

by: caramon47Posted on 2008-05-09 at 00:03:31ID: 21530837

I actually tried installing sp3 already too, just failed to mention it.  Thanks for the advice though.

 

by: from_expPosted on 2008-05-09 at 00:14:06ID: 21530876

hm... has installation failed?
if yes, I suppose your windows is damaged enough, so reinstall will be the fastest procedure now - Windows install 20 min + sp3(10 min) + drivers(20 min) + soft (1h). I I suppose 3 hours will be enough for all stuff.

 

by: caramon47Posted on 2008-05-09 at 00:20:38ID: 21530895

Like I said, I need to find the solution.  Reloading is not the solution.  I tried a repair installation.  The first time during the hardware detection portion (when it says there are 34 minutes left) I got a blue screen 0x000000c5 and the message was cut off, but it said something about a driver problem.  After that I disabled all the extra hard ware on the motherboard such as the usb, 1394, audio, and lan and then the next time the repair installation worked just fine, but it didnt not replace the missing files or registry entries needed to fix the issues I'm having.  

 

by: rbkumaranPosted on 2008-05-09 at 04:31:44ID: 21531750

If you have the original CDs for your Windows XP try inserting the CD and

Start - Run - sfc /scannow

This should scan and fix any issues with system files.

 

by: caramon47Posted on 2008-05-09 at 07:34:27ID: 21533213

I also did SFC prior to the repair installation.  No Luck.  

 

by: rbkumaranPosted on 2008-05-09 at 07:37:05ID: 21533248

Ok. run winsockfix. I can almost say, it'll fix it

http://www.majorgeeks.com/download4372.html

 

by: rbkumaranPosted on 2008-05-09 at 07:38:18ID: 21533263

and if it still fails try the following from the command prompt

netsh int ip reset resetlog.txt

 

by: caramon47Posted on 2008-05-09 at 07:43:28ID: 21533327

If you read my original post closely I already stated that I tried resetting the winsock and the netsh int ip reset command.  The log just said completed after I ran that.  I've been working on computers for 10 years, I do this for a living, believe me, I've tried all the routine stuff, that's why I'm on here because the routine things aren't working.  I've never worked on a machine like this before.  

 

by: caramon47Posted on 2008-05-16 at 06:47:01ID: 21582598

Since I couldn't figure out the problem and no one here could give me any suggestions I hadn't already tried I had to move the data on the drive into another folder and do a new install of windows and everything worked fine after that.  

20120131-EE-VQP-002

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