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08/05/2009 at 04:20PM PDT, ID: 24629884
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6.9

Cannot acquire IP address

Asked by Augustusoz in TCP/IP, Networking Protocols, Wireless Technologies

I have a Toshiba laptop running XP HOme SP3 which will not acquire an IP address, either on a wired or wireless connection.
I have checked that the DHCP client is running.
I have checked TCP/IP is set to obatin an IP adress automatically.
I have removed all security software and disabled Windows Firewall.
I have removed all nework protocols and then removed devices using device manager, and reinstalled.
I have updated drivers for both NIC and wireless devices.
I have run sfc /scannow.
I have removed the hard disk and checked for viruses using multiple scans including Kaspersky.
Using the original Windows disk I have run setup and repaired the Windows installation.
None of this made any difference.
Other computers connect instantly to both wired (with the same cable) and wireless connections, so I am sure there is nothing wrong with network/router settings or functionality.
Given that it will not connect using either wired or wireless connections, I am reasonably confident that it is not a hardware issue.
In other words, I think it must be something in Windows settings somewhere, but I am at the end of my diagnostic skills.
Any help would be appreciated - but no guesses, please - only reply if you have actually encountered a similar problem and solved it.
[+][-]08/05/09 04:27 PM, ID: 25028961

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[+][-]08/05/09 04:36 PM, ID: 25028990

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[+][-]08/05/09 04:48 PM, ID: 25029040

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[+][-]08/05/09 04:50 PM, ID: 25029046

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[+][-]08/05/09 04:58 PM, ID: 25029083

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[+][-]08/05/09 05:13 PM, ID: 25029138

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[+][-]08/05/09 07:23 PM, ID: 25029636

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[+][-]08/06/09 05:57 AM, ID: 25032687

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Zones: TCP/IP, Networking Protocols, Wireless Technologies
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Solution Provided By: bbjones3
Participating Experts: 7
Solution Grade: B
 
 
[+][-]08/07/09 06:30 PM, ID: 25047895

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[+][-]08/08/09 02:13 AM, ID: 25048913

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[+][-]08/12/09 08:12 AM, ID: 25079558

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[+][-]08/12/09 04:28 PM, ID: 25084156

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[+][-]08/12/09 04:36 PM, ID: 25084289

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[+][-]08/12/09 04:53 PM, ID: 25084422

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