Can not ping ip address

Did you verify that the MS firewall is actually off?

I would try disabling the antivirus software, I have had symantec software block simple things like a ping before.

On the laptop that is unpingable, goto Start>Run, then enter "cmd" and click OK.  This will drop you to a virtual dos window, type ipconfig and verify the ip address that you are pinging.  Try to ping the other machines with this laptop, this will give us insight into why you can't reach it from the other computers.  Does the network use static or dynamic ip addreses?

SAV 10 does not have any firewall functionality.  As everyone is indicating, it is likely that some firewall is running.  I find it a little unusual to have a domain policy to disable the firewall.

Thanks for the responses. The firewall is off in Windows and is greyed out so you cannot change it. I also disabled  windows firewall\ICS in the services.msc, No other firewall was ever installed.

thanks

Symantec Anitvirus 10 is disabled also. Is doing the Winsockxpfix worth a try?

Are you sure nothing was ever installed - even from the factory?

How old is the laptop?

Most laptops within the past few years have some internet security package installed as standard.

What do you get if you do a tracert from the laptop to the machine you are tyring to ping?

You can try.

Click on Start, Run {type} cmd {press enter}

type:

netsh winsock reset {press enter}

Reboot the laptop and see what happens.

a small question, is the laptop on the same subnet as all other computers ?

control panel>administrative tools> services

There is a service to enable that

Thanks everyone, the user is leaving as of now. I will let you know the outcome tomorrow

So cruel - it's like a cliff-hanger in a soap!

More tomorrow.

Yeah there are a lot of people invested in this now....

Sorry about that the user had to run out and unfortunately I discovered this issue late in the day. Hope to receive the same amount of help tomorrow to help resolve this issue. By the way, before the user left I got to run that command from a dos prompt: netsh winsock reset, but never got to see the outcome.

Thanks again.

You won't untill post reboot.  It could just work in the morning - but we will have to wait and see.

Such is life.  Sometimes people do actually have homes to go to ;-)

first type
netsh
enter
then type winsock reset ip

pRess enter
restart your computer and try

Sounds terribly familiar!

Good morning everyone, none of those options are working. I even tried giving the user a static address and still cannot ping. However, I did a tracert and her ip address came up as another laptop name. I then looked into dns and saw that in the reverse zone lookup and deleted that machine name but still no success. Next, I tried assigning her a static IP address and still was unable to ping successfully.

thanks

Ok so lets just establish what it happening here:

The laptop has a connection to the network and it works fine.
The laptop cannot ping anyone, nor can anyone ping her.
You have tried using a static and a dynamic IP address.
All antivirus and firewall program have been turned off, even in the services tab.
You have verified that the laptop is on the same subnet as everyone else right? 255.255.255.0 is standard.
There are no administrative limiters on the system that would say for example block ping.exe correct?

Are all the above correctly describing the issue?

Also let me ask just to refocus this discussion, aside from the ability to ping the laptop, what else isn't working, I mean for what reason do u need to be able to ping it?

Also double check this on the laptop.

1. Open Properties of Local Area Connection
2. Click Advanced, Settings, Advanced
3. ICMP Settings
4. Enable 'Allow incoming echo request'

We will get this figured out today =) Remember who suggested the ICMP =P

Her computer can ping out but no one can ping her computer.
I gave her a static ip address and still can not ping the static address

Did u use the above suggestions yet from this morning?

can her computer ping the loopback? 127.0.0.1

is this computer wireless or wired?

I tried the suggestions from earlier this morning.

She can ping the loopback address (127.0.0.1)

Her computer has wireless capabilities and is wired on the LAN, so she actually has 2 ip addresses that are unpingable.

However, I tried tracert and her addresses (wireless and wired) came up as another machine name that's on the network. I then went into the dc and looked at the dns and discovered that the reversed dns zone had a different machine name for the laptop address that the user has. I then deleted those entries and performed a dns flush on the problematic laptop and still nothing.

sorry to respond so late.

thanks

Ok so you verified the subnet as well...and what was the need for being able to ping other than the ability to ping?  As the tree said to the lumberjack...im stumped...ill have to think about this.....

and you are obviously not trying to use both connections at the same time right?

I believe it was a remote connection issue that I was having, then discovered I couldn't ping the users laptop. That's how I stumpled upon this issue.

Both wireless and wired connections are going and they both have IP addresses.

The subnet is the same. She's receiving addresses from the dhcp server

Whoa, try disconnecting one of the connections and trying the above suggestions, in my experience running two like that can be problematic.

Just the wireless going and I tried to ping the wireless address, still nothing InfraLED.

Good job! Now you just need to find out how to make the VPN client not mess with your communications when you're not tunneling.