Advertisement

01.30.2008 at 02:31AM PST, ID: 23122269
[x]
Attachment Details

Remote Assistance / Desktop through a Router

Asked by 4913Horstman in VNC Remote Access Software, Network Routers, Remote Desktop/Terminal Services

Tags: VNC

I am trying to assist my uncle who is around the other side of the world on how do setup a simple program on his new computer. I told him how to send me a remote assistance request through Windows XP, but it did not want to connect when I tried to open the file which comes with the request. I am using Windows Vista and am a good 20,000 km away.

Then I tried to instruct him to download Real VNC, a free remote control program. However has he's going through a wireless router in the building he's in, the VNC program is giving him a local IP 192.168.0.100. So I could not connect. I got his IP address from a recent email and it also did not let me connect.

Can somebody tell me how to connect? Keeping in mind he's a beginner and I am experienced but a novice when it comes to networking. Thanks.Start Free Trial
[+][-]01.30.2008 at 03:35AM PST, ID: 20776152

View this solution now by starting your 7-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

 

About this solution

Zones: VNC Remote Access Software, Network Routers, Remote Desktop/Terminal Services
Tags: VNC
Sign Up Now!
Solution Provided By: markusdamenous
Participating Experts: 3
Solution Grade: A
 
 
[+][-]01.30.2008 at 04:48PM PST, ID: 20783054

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 7-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]01.31.2008 at 12:07AM PST, ID: 20784782

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 7-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]01.31.2008 at 12:10AM PST, ID: 20784792

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]02.22.2008 at 12:45PM PST, ID: 20961237

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]04.21.2008 at 12:16AM PDT, ID: 21399289

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]04.21.2008 at 03:11AM PDT, ID: 21400030

Experts Exchange has a courteous staff of administrators who help members get the most out of the website by means of administrative comments like this one.

Start your 7-day free trial to view this Administrative Comment or ask the Experts your question.

 
[+][-]04.25.2008 at 05:00AM PDT, ID: 21438536

Experts Exchange has a courteous staff of administrators who help members get the most out of the website by means of administrative comments like this one.

Start your 7-day free trial to view this Administrative Comment or ask the Experts your question.

 
 
Loading Advertisement...
20080716-EE-VQP-32 / EE_QW_2_20070628