Problems View Company Website Externally

Hi,

your site correct pointing the server IP address or IP address in which you have configure your site in the IIS. You can check it through the following step.

go to run>cmd> type

ping sitename

it is pinging or not and the IP address is same as you have configure for your site.

02.25.2008 at 01:48AM PST, ID: 20973945

Hello

When pinging i get it resolving the external IP address that has been assigned for this site. Within IIS we are just using the default IP address. Could this be where the problem is?

Thanks

02.25.2008 at 01:51AM PST, ID: 20973959

Rank: Master

Hi,

If it correct resolve then please check the Iuser permission on the website folder. The IUSER will be same as you have specify in the IIS>website>site>properites>security >edit>anonomous user .

02.25.2008 at 01:59AM PST, ID: 20974008

Hello

The IUSR account has been granted DENY write and special permissions on the default web site and on the virtual site the permissions are ALLOW Read and Execute, List folder contents and Read

Thanks

02.25.2008 at 01:59AM PST, ID: 20974009

Rank: Master

Hi,

Please also check you have define host address in the website setting ?
Means
1. IIS >website>site>properties >website tab> click on advanced > here you have to put

IP address , port of the website 80 and hostheader menas domain fulll name.

Please also check your website is working fine through the IP address.

02.25.2008 at 02:22AM PST, ID: 20974127

Abs

Would i be putting in the internal IP or external IP?

The website is working fine internally

Thanks

Gareth

02.25.2008 at 02:49AM PST, ID: 20974228

Rank: Master

Hi,

The IP should be external not internal.. means if you are use internel IP then site can't be access by external network.

192.168.xxx is internal IP address.

02.25.2008 at 02:56AM PST, ID: 20974251

Abs

After putting in the external IP address in the properties of the Default Website this did not give me anything.

I am still getting the page can not be found 404 error.

Thanks

Gareth

02.25.2008 at 03:10AM PST, ID: 20974285

Rank: Master

Hi,

Are you able to access site thorugh the IP address ?

Please also check to disable friendly error in the IE.
IE>tools>advanced tool> uncheck friendly error option and save so you will get exact error message and update me.

02.25.2008 at 03:25AM PST, ID: 20974330

Hello

After changing the IE settings i am still getting the exact same error

The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
--------------------------------------------------------------------------------

Please try the following:

Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
Click the Back button to try another link.
HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)

--------------------------------------------------------------------------------

Technical Information (for support personnel)

Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.

I get the same error when i use the IP address or the website name.

I know that the correct ports are open as i can telnet to the external IP address on port 80.

Also another IIS instance is running within my domain and i can connect to those sites fine. They are running on my exchange server and this instance is running on a dedicated Web server.

Hope this helps

Gareth

02.25.2008 at 03:29AM PST, ID: 20974342

Rank: Master

Hi,

Are you sure that the webpage which you are accessing is there ?

Please also check the home directory of your website is correct.

Please also upload another test page and try to access them, it is working ?

02.25.2008 at 03:39AM PST, ID: 20974389

Hello

I am happy that the site is there and working, if i go to http://localhost/sitename then i get the website. If i go to another computer on the domain and do http://websitename/sitename then i get the correct website.

Its when i go to external is the problem. We have set the external IP address for this site using NAT addressing on the firewall and when i test this externally by pinging the website, it is returning the websites IP address (external)

I can telnet on port 80 to this external ip address also

Im thinking that this is either a permissions error or a conflict between 2 IIS servers on the same domain. Like i mentioned i have antoher instance of IIS running on my exchange server for OMA and OWA etc. This second instance is a dedicated web server for another site.

Any other troubleshooting i can try?

Thanks for your time on this

02.25.2008 at 03:53AM PST, ID: 20974451

Rank: Master

Hi,

If it is working internal then may be problem through your firewall or somethning like you said.

You can just try tracert that your request properly got to your server or not

start >run >cmd

tracert domain name then enter

It will give you the full access path so please send me the result.

02.25.2008 at 04:36AM PST, ID: 20974651

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

H:\>tracert act.audiencescentral.co.uk

Tracing route to act.audiencescentral.co.uk [82.147.16.205]
over a maximum of 30 hops:

1 32 ms 20 ms 18 ms 10.1.50.1
2 16 ms 19 ms 19 ms 195.173.41.65
3 29 ms 20 ms 19 ms anchor-bstdx-2.router.demon.net [194.159.7.70]
4 25 ms 39 ms * anchor-backbone-11.router.demon.net [194.159.7.5
]
5 37 ms 42 ms 37 ms anchor-inside-1-g3-0-0-s297.router.demon.net [19
4.70.98.45]
6 38 ms 40 ms 39 ms anchor-border-1-g1-0-0.router.demon.net [194.70.
98.6]
7 39 ms 38 ms 40 ms linx-1.sov.uksolutions.net [195.66.224.72]
8 49 ms 51 ms 48 ms stm16-1-7-5.cr1.sdf2.uksolutions.net [217.10.157
.85]
9 45 ms 19 ms 39 ms gi1-0-2.ar5.sdf2.uksolutions.net [217.10.157.38]

10 * * * Request timed out.

This was then repeated for the remaiingi hops

Let me know what you think.. Seems to be getting to a router in our datacentre but no further

Gareth

02.25.2008 at 05:28AM PST, ID: 20974971

Rank: Master

Hi,

Can you configure the site separate instead of the default website becuase it is look like the website configuration problem in the IIS.

02.25.2008 at 05:47AM PST, ID: 20975108

How do you mean seperate? I already have it running as a virtual site within the default web site.

Thanks

Gareth

02.25.2008 at 07:14AM PST, ID: 20976052

I am not sure why you are troubleshooting IIS if it works from multiple machines internally and you do not have any "IP Address and Domain Name Restrictions" in place. Your problem should be revolving around your NAT settings. If port 80 is redirecting to your OWA server only, then it won't be able to return the site from the new server or some simliar scenario. I would suggest posting the model of your router and any pertinent config information if you can't find the problem there in the hopes someone familier with that equipment can see something config'd wrong. Cheers.

Accepted Solution

02.25.2008 at 08:04AM PST, ID: 20976601

hi mcconmw,

But if the config is wrong how can i telnet to the site?

Gareth

02.25.2008 at 08:27AM PST, ID: 20976843

Are you sure that you are in fact connecting to the correct web server? If NAT is setup wrong the OWA server could be answering requests for port 80. Bottom line, the culprit is much more likely to be in your edge configuration than the web server configuration based on what you have written.

02.25.2008 at 09:02AM PST, ID: 20977153

OK

I will stop the OMA server from running IIS to test this..

Thanks

02.25.2008 at 09:15AM PST, ID: 20977247

OK some progress i think..

I stopped IIS from running on my Exchange server, then tried my site again http://mysite.com/sitename i still got nothing, but i tried http://mysite.com and i no longer got the "under construction" page

I then restarted IIS on the mailserver and once again i got the under construction page....

So it would seem that traffic externally is not getting to my second IIS server, is that right?

Let me know what you think

Gareth

02.25.2008 at 09:20AM PST, ID: 20977282

That seems pretty point on based on your test. What kind of router do you have doing your NAT for you?

02.25.2008 at 09:35AM PST, ID: 20977404

SonicWall TZ 190

02.25.2008 at 11:45AM PST, ID: 20978557

hey, so what do we think the issue could be that i can get to one IIS server from outside but not the otther??

02.25.2008 at 12:13PM PST, ID: 20978763

I am not familiar with the SonicWall appliance in particular. You face a couple of different issues here and what the best solution will be depends on the capabilities of the SonicWall. At a rudimentary level you are wanting to direct traffic from the same IP address (external address) and port to two different servers. This obviously isn't going to work at layer 3\4. The appliance would need to be aware of what address was used to refer to the external ip address to route the traffic correctly. If the appliance is unable to do this some other options would be to host the site on another port and continue simple port redirection to your other server. You could set up a proxy inside the network to do the serving as well. I would suggest posting a question to the tune of "how do I setup two different IIS servers behind a SonicWall" in one of the communication forums in the hopes of finding someone that knows the config off the top of their heads. The other option is to call SonicWall support and ask them if you have support. It seems pretty clear at this point that the issue is not a Windows\Configuration issue. Cheers.

02.25.2008 at 12:21PM PST, ID: 20978838