Cannot connect network printers to W7 laptop.

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    Client has two PCs running XP pro in her office and to one of these there are two printers atached,
    a Panasonic DP-1510P MFD and an HP Laserjet 1320 .

    She now has a laptop running W7 HP and wantted to access the files and printers on the PCs.

    I changed the workgroup on the laptop to match that of the PCs which were already networked and all is well with the file sharing.

    BUT when I tried to add the printers in W7 it found them OK but couldn't locate drivers..

    I downloaded the drivers but when prompted to install them from the Add Printer wizard I get two different errors - for the Panasonic I get 0x0000214 'cannot connect to printer' .

    The laserjet comes with an install application and when I run that I get 0x0000007e 'cannot open Add Printer'

    Any ideas please?

     

    Verified Answer?

    The member who asked this question verified this comment provided the solution that solved their problem.

    by:Posted on 2010-01-25 at 06:46:08ID: 26398375

    OK, here is the solution, with many thanks to TimStitt over at Windows sevenforums....

    • Uninstall all previous installation of this printer and reboot both machines
    • Download the latest copy of the drivers for both your systems. Taking careful note to download the 64bit drivers for a 64bit operating system and 32bit for a 32bit operating system. Get these drivers from the manufacturers website (not MS update).
    • On the Windows 7 machine, plug in the printer locally, install the drivers and test that it prints.
    • Now unplug it from Windows 7 and plug it into your XP machine locally, Install the drivers and test that it prints. Leave the printer turned on.
    • On the XP, share the printer and check that it has correct network and sharing permissions to grant the Windows 7 machine access.
    • On Windows 7, open Windows Explorer (WinKey+E) and type the name of the XP machine into the address bar proceeded by two backslashes.
    • You should now see your printer. I will use the printer with the shared name CutePDFW for this example. Note that the network address of this printer is \\YourXPname\yourPRINTERsharedNAME or in my example \\media\CutePDFW . This will become our port name.
    • Open ‘Devices and Printers’ on Windows 7 and look for your locally installed printer.
    • Right click on it and select Printer properties.
    • Click on the ‘Ports’ tab (note: You will see your local port highlighted)
    • Click add Port
    • Despite what you might think (and I believed previously) you need to select ‘Local Port’.
    • Click ‘New Port…’
    • In the Port name, type the network address that you noted earlier and click ‘OK’, followed by ‘Close’
    • Nothing fantastic happens (no prompts anyway), your new port is simply configured and you can click on ‘apply’ followed by ‘ok’.
    • Now reopen your ‘Printer Properties’ and print a test page.
    • If you’re quick, you can see the document on the XP machine before it’s printed

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