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07.13.2007 at 06:13PM PDT, ID: 22695944
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Cisco VPN client blue screens xp
Tags: vpn, cisco, blue, screen, client
I have an XP pro laptop.  I recently ran XP repair to fix an issue where the laptop would blue screen after 5 minutes of being turned on consistently.  After the repair I installed all OS patches reinstalled new antivirus and scanned entire computer and reinstalled the Cisco VPN client 4.8.01   Now the laptop stays on and does everything fine but the instant I connect to VPN I get blue screen.  This happens after it contacts the remote security gateway and prompts for credentials.  As soon as you enter them and click OK, blue screen.  
Further testing revealed that if you enter the wrong password you simply get user authentication failed after a few seconds.
Blue Screen info:
STOP  0x0000007F  (0x00000008, 0x80042000, 0x00000000, 0x00000000)
Thanks for your help.
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Question Stats
Zone: Networking
Question Asked By: istadmin
Solution Provided By: mcrossland
Participating Experts: 4
Solution Grade: B
Views: 201
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07.13.2007 at 06:19PM PDT, ID: 19485391

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07.13.2007 at 08:29PM PDT, ID: 19485612

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07.13.2007 at 08:29PM PDT, ID: 19485613

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07.15.2007 at 03:18PM PDT, ID: 19492103

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07.15.2007 at 05:44PM PDT, ID: 19492515

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07.15.2007 at 05:44PM PDT, ID: 19492518

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07.16.2007 at 07:27AM PDT, ID: 19495916

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07.16.2007 at 06:10PM PDT, ID: 19501453

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07.16.2007 at 08:11PM PDT, ID: 19501930

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07.17.2007 at 06:06PM PDT, ID: 19510398

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07.13.2007 at 06:19PM PDT, ID: 19485391
Even though your laptop is not experiencing the same occurences of blue screen, I believe that the chances are that you have a hardware issue.  
Memory would be the easiest one to test first.  
Try http://www.memtest.org/  
You can download the floppy disk image here.  http://www.memtest.org/download/1.70/memtest86+-1.70.floppy.zip
Also, see the following Microsoft article based on the first part of your stop error.  Leans towards hardware issues.  http://support.microsoft.com/kb/137539

Accepted Solution
 
07.13.2007 at 08:29PM PDT, ID: 19485612

Rank: Genius

Uninstall the VPN Client....

Start>run>CMD.exe

netsh int ip reset reset.log
netsh firewall reset
netsh winsock reset

Then remove ALL NIC's from the device manager..
In the Device Manager, select View>Show Hidden Devices

(If the Show Hidden devices is not present, do the following command from a command prompt..)

start>run>cmd
set devmgr_show_nonpresent_devices=1

More information on that command here....
Device Manager does not display devices that are not connected to the Windows XP-based computer
http://support.microsoft.com/kb/315539

Go back to Network Adapters, and make sure your adapters are all gone, including any older ones. (there will be several ' miniport' devices that are not able to be uninstalled....)
Once they are all gone, reboot and let Windows reinstall them...

Then, go ahead and reinstall the client and see if it still bsods....

 
07.13.2007 at 08:29PM PDT, ID: 19485613

Rank: Genius

Alternatively....

Can you upload the .dmp files from c:\windows\minidump to http://www.ee-stuff.com? We might be able to isolate the faulting module....

I dont believe it is a hidden folder.....

But you can always verify if it is even set to minidump...

Contro Panel>System>Advanced>Startup and Recovery, and make sure it is checked to do a small minidump, and note the directory...
Assisted Solution
 
07.15.2007 at 03:18PM PDT, ID: 19492103
I have tried John's suggestion of uninstalling all network adapters and netsh commands and reinstalling VPN client with same result.  I have uploaded the minidump file as requested.  I have also tried to back the VPN client from 4.8.01 down to 4.0.3f.  I am still getting same result.  I don't think this can be hardware due to the very specific and consistant nature of the blue screen.  Again, if you do not authenticate it does not blue screen, only when you authenticate correctly.
 
07.15.2007 at 05:44PM PDT, ID: 19492515

Rank: Genius

Might even try renaming the ipsec.sys from c:\windows\system32\drivers, and replacing with another one from the same level of SP from another machine.

Or, reinstall SP2...

Or...Start>run>cmd

netsh int ip reset reset.log
netsh winsock reset
netsh firewall reset

Then reboot disable the SP2 firewall, and retry...

 
07.15.2007 at 05:44PM PDT, ID: 19492518

Rank: Genius

2 other IPSec related links

Delete and re-build IPSec Local Policy.
http://www.howtonetworking.com/VPN/rebuildipsec.htm

Actually, just 1.....Cant count today...   :^)
 
07.16.2007 at 07:27AM PDT, ID: 19495916
Do you happen to be running McAfee HIPS on the laptop?
 
07.16.2007 at 06:10PM PDT, ID: 19501453
I uninstalled the antivirus software as part of my troubleshooting.  None of these suggestions have improved anything.  I am going to reload the whole OS and close this ticket please.  Thank you.
 
07.16.2007 at 08:11PM PDT, ID: 19501930

Rank: Genius

I forgot to come back and post the output of the dump...I apologize I missed this one... It shows as memory corrutpion, but I find that hard to believe.....

Just for giggles, have you tried a RAM test?
 
07.17.2007 at 06:06PM PDT, ID: 19510398
I split the points because the problem does seem to be related to memory.  When I move the memory chip to the slot B I stop getting the blue screen.  When I reinstall antivirus the blue screen comes back so I moved the memory back to slot A and it is gone again.  I am not sure what exactly the problem is but it works for now.  Thanks for you help.
 
 
03.27.2008 at 01:21AM PDT, ID: 21219402
We are having this problem as well. It does not happen all the time but when it happens the blue screen comes immediately after the VPN connected. It is intermittent problem for us. Anyone have idea on this?

Error code 1000007e, parameter1 c0000005, parameter2 00000000, parameter3 a4e0eb64, parameter4 a4e0e860.

I believe it is related to Antivirus software. We are using Sophos client 7.1.1.1.

istadmin, can I know what anti-virus software are you using? Thanks for your help.
 
 
03.27.2008 at 08:37AM PDT, ID: 21222526
We use Panda.
 
 
 
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